Apple Mae Salbame

To work in an excellent company that caters and sustains the skills of people. To adapt to the working environment and deliver my expertise in the innovative industry, while maintaining the integrity and work ethics, thereby keeping up the reputation of the organization. Bilingual, dedicated and responsible.

Tour Coordinator / Tour Guide - LIVELIFE TRAVEL & TOURS

• Responsible for organizing and coordinating various aspects of travel arrangements for individuals or groups.
• Planning and booking transportation, accommodations, activities as well as ensuring the safety and satisfaction of the travelers.
• Provided engaging and informative guided tours, shared knowledge of local history and culture, ensured guest safety and satisfaction, and delivered excellent customer service throughout the tour experience.

Front office / Receptionist - MY HOTEL DAVAO

• Address inquiries regarding reservations, check-in/check-out procedures, and other general concerns.
• Handle guest complaints or issues promptly, ensuring a high level of satisfaction.
• Manage reservations, both in-person and over the phone, including confirming bookings, making changes, and canceling reservations as necessary.
• Experience with hotel management software

Front Office Associate - ACACIA HOTEL DAVAO

• Responsible for welcoming visitors or guests, answering inquiries, handling calls, managing appointments or reservations, and providing excellent customer service.
• Capable of assisting visitors, handling inquiries, organizing records, and performing basic office tasks while maintaining a friendly and professional attitude.
• Demonstrated strong communication, organization, and multitasking skills while assisting clients, managing inquiries, and supporting daily front office operations.

Receptionist/ Sales Respresentative - HOTEL TROPIKA DAVAO

• Managed flight, hotel, and tour reservations, assisted clients with booking arrangements, and recommended travel packages based on customer needs and budgets.
• Processed online travel bookings, handled customer inquiries, provided travel recommendations, and assisted with reservation modifications and cancellations.
• Promoted travel products and packages, generated sales through customer inquiries, and helped clients select suitable travel options while achieving sales targets.

Bachelor of Science - tourism Management - STI COLLEGE OF DAVAO (2015 - 2019)

Secondary - DON ENRIQUE BUSTAMANTE NHS (2011 - 2015)

Elementary - BAGO ELEMENTARY SCHOOL (2005 - 2011)