Mark Jason Castillo

Motivated and adaptable professional with diverse experience in tourism, veterinary assistance, retail sales, and financial services. Proven ability to build positive client relationships and thrive in fast-paced environments. Dedicated to delivering excellent service, continuous learning, and contributing to organizational success through strong communication and a proactive work ethic.

Veterinary Assistant at Aww meow and more (2015 – 2017)

• Assisted in animal examinations, surgeries, and post-operative care.
• Managed patient records, client communication, and clinic sanitation.
• Prepared medical equipment and monitored animal health during treatments.

Sales Associate at SM Seaside Cebu – Non-Wearables

• Provided expert product recommendations and resolved customer inquiries.
• Maintained high standards of merchandise display and store organization.
• Achieved and exceeded daily sales targets through effective customer engagement.

Sales associate at Home Credit Philippines

• Managed loan applications and clearly explained financing options and payment terms.
• Verified customer documentation to ensure accuracy and compliance.
• Built client trust while consistently hitting sales and performance metrics.

Local Tour Guide at AHHA TRAVEL AND TOUR Chinese-speaking) (2018 – 2019)

• Facilitated island tours for Chinese-speaking tourists, bridging cultural gaps and providing comprehensive local information.
• Coordinated transportation and activity schedules, ensuring seamless guest experiences.
• Built strong rapport with clients through professional, friendly, and reliable

Freelance Local Tour Guide (2023 – 2026)

• Curate and lead engaging tours across historical landmarks and South Cebu attractions for local and international guests.
• Provide historical, cultural, and local insights to enhance the guest experience.
• Manage complex itineraries, logistics, and guest safety protocols.

bachelor of science in hotel and restaurant management – ASU IBAJAY CAMPUS (2015 – 2019)