Apple Supas

Virtual Assistant with 3+ years handling client data systems, expense tracking, and spreadsheet-based reporting for online businesses. Worked mainly with Google Sheets and Excel to keep financial and operational records organized for small remote teams. Improved data accuracy by up to 30% by fixing inconsistent input formats and standardizing tracking sheets. Now shifting into bookkeeping work focused on invoices, expense logs, and structured financial records for small business clients.

Bookkeeping Practice & Financial Record Simulation at Self-Directed Projects (2025-01 – Present)

• Built mock bookkeeping records in Excel using sample sales, expense entries, and invoice logs to practice how small business transactions are recorded and categorized
• Built weekly expense summaries in Google Sheets that allowed clients to compare recurring vs one-time expenses and identify overspending on subscriptions and ad costs.
• Practiced bank reconciliation concepts through structured exercises and online training modules
• Oragnized financial data sets to improve accuracy, categorization and reporting consistency

Virtual Assistant (Freelance) at Freelance / Client-Based (2022-01 – Present)

• Tracked daily business expenses in Google Sheets for multiple client accounts, keeping transaction logs updated within 24 hours of entry and reducing missing records during monthly reviews
• Processed 100+ data entries weekly with 99% accuracy, ensuring clean and reliable financial documentation
• Managed invoice records and payment tracking, reducing missed or delayed payments by 20%
• Generated weekly reports on expenses and transactions, helping clients monitor cash flow and identify spending patterns
• Streamlined file organization system, cutting document retrieval time by 30%

Technical Support Representative at Workpool (2022-06 – 2023-06)

• Logged 150+ daily customer billing cases in CRM systems, ensuring each transaction had complete payment, adjustment, and status history for audit tracking and dispute resolution
• Resolved account and billing issues with 95% customer satisfaction rating across phone and chat support
• Maintained accurate records of customer payments, adjustments, and service changes for audit readiness
• Improved case resolution time by 25% through structured documentation and workflow consistency

Bachelor of Secondary Education in Secondary Education – University of Rizal System - Angono (2022-12)