April A. Bautista
Freelance Online Travel Agent
Hire this person
Send a job offer directly to this candidate
About
Assist clients with their travel arrangements Book flights, hotels and tours Deals with customer's queries
Experience
Freelance Online Travel Agent - Juan Holidays Travel and Tours - Quezon City, Philippines
(2024-02 - 2025-12)
- Assist clients with their travel arrangements
- Book flights, hotels and tours
- Deals with customer's queries
- Selling packages and offers
- Marketing and promoting the business
Admissions/Ticketing Assistant Manager - Aquaventure Waterpark, Atlantis Resorts - Dubai, United Arab Emirates
(2016-12 - 2020-12)
- Supervised assigned duties of Team Leaders and their respective teams
- Handled refunds/voids, special requests from sales/marketing/events for VIPs
- Set up and handled large groups and ticket orders
- Prepared monthly schedules, leaves and daily rotation
- Maintained cash handling procedures
- Liaised with IT department with regards to system and equipment maintenance
- Provided training and briefings to colleagues on a daily basis
- Coordinated with Sales & Marketing Dept on discounts and promotions
- Performed administrative duties
- Reviewed and responded to online guest comments on a daily basis
- Dealt with guest issues and complaints at the counter
- Coordinated with other departments for smooth waterpark operations
Admissions/Ticketing Supervisor - Aquaventure Waterpark, Atlantis Resorts - Dubai, United Arab Emirates
(2014-05 - 2016-11)
- Implemented and maintained ticketing cash handling procedure properly and accurately
- Responsible for checking ticketing agent's shift reports and discounts
- Monitored monthly up-selling reports and next day tickets
- Accurately monitors ticketing supplies and inventories
- Updated and monitored over/short reports and cashier's mistakes in rank sheet
- Provided new information and updates to ticketing agents during morning briefings
- Training of all staff members in relation to Customer Service
- Assisted AM and MWP Sales with prepaid tickets and group sale
- Supervised assigned duties of staff
Guest Relations Agent - Aquaventure Waterpark, Atlantis Resorts - Dubai, United Arab Emirates
(2012-10 - 2014-04)
- Responsible for implementing the "No wristband, No Entry Policy"
- Followed proper cash handling procedure
- Responsible for dealing with specific guest situations, including but not limited to escorting VIP guest, and taking customer complaints
- Assisted ticketing agents with more complex guest inquiries and be able to fully explain all aspects of the facilities
- Assisted Team Leaders with administrative/operational duties
- Upsold packages and promoted special tickets/events
- Assisted guest with locker issues
- Responsible for morning inspection/daily preparation
- Provided friendly, efficient and informative service as well as accurate transactions
Front-End Cashier / Team Leader - S&R Membership Shopping - Muntinlupa City, Metro Manila Philippines
(2008-09 - 2012-10)
- Receives payment and amount due as shown on the POS/terminal
- Checks accurately the money/credit card received
- Upsold products and membership renewals
- Overrides transactions in POS System
- Monitored the volume shopper and marked down items
- Supervised assigned duties of cashiers and baggers
- Provided training and briefings to colleagues
- Responsible for daily preparation/closing procedures of front-end
- Handled member's complaints and requests
- Coordinated with relevant departments for smooth daily operations
Cashier - ACE Hardware Philippines, Inc. - SM Southmall, Metro Manila Philippines
(2007-12 - 2008-05)
- Receives payment and amount due as shown on the POS/terminal against payment offered, gives change if necessary
- Checks accurately the money/credit card received
Education
BSBA - Financial Management - AMA UNIVERSITY-Online Education (2023-05 - 2023-11)
BS - Accountancy - San Pedro College of Business Administration (2005 - 2006)
