Francis Jay Arendain

Results-driven Travel Agent with 7+ years of experience in airline reservations, ticketing, rebooking, refunds, and customer support using Sabre and Amadeus GDS systems. Skilled in handling domestic and international travel arrangements, resolving booking issues, and delivering excellent customer service in high-volume environments.

Travel Agent - Do All Travel Inc.

(2022-06 - 2026-05)

• Managed domestic and international flight reservations, ticketing, exchanges, cancellations, and refunds using Sabre and Amadeus GDS systems.
• Assisted customers with itinerary changes, schedule disruptions, and airline policies.
• Coordinated with airlines and vendors to secure competitive fares and resolve booking issues efficiently.
• Handled high-volume calls while maintaining professionalism and customer satisfaction.

Air Operations, Travel Emergency Group - Viking Cruises

(2019-08 - 2022-06)

• Supported emergency travel operations and airline coordination for cruise passengers.
• Assisted travelers with urgent flight rebooking and travel disruptions.
• Coordinated with airline partners to resolve operational and ticketing concerns.

University of Mindanao