Wicky Bredes

Resourceful and detail oriented travel Agent with 3 years and 7 months experience providing customer service to supplier and travelers. Skilled in managing calendars, handling emails, data entry and research. known for excellent time management, strong communication skills and the ability to work independently while maintaining a high level of accuracy and professionalism

Customer Service at Sutherland Global, BPO (2023-01 – Present)

• Handled customer inquiries in a timely and professional manner
• Successfully planned and booked travel arrangements for satisfied customer.
• Handled itinerary changes and resolved travel-related issue promptly to maintain customes satisfaction
• maintain up-to-date knowledge of travel trends
• Utilized travel management software and booking platforms to organize reservations and process payment accurately

LOGISTIC CLERK (2019-01 – 2022-12)

• Managed inventory and coordinated the timely dispatch and receipt of goods to ensure smooth supply operations.
• Communicated effectively with vendors, carriers and internal departments to tract shipment status and resolve logistical issues.
• Monitored stock levels and coordinated with procurement to replenish supplies as needed avoiding delays in service

Marketing Manager & Specialist (2019-01 – 2022-12)

Bachelor of Science in Commerce major in Management – Daniel B. Pena Memorial College Foundation (2001-01 – 2008-12)