April Abadilla

I can be your Executive Virtual Assistant—your behind-the-scenes support that keeps everything running smoothly while you focus on growth and big-picture decisions. From managing your inbox and calendar to handling follow-ups, client communication, and day-to-day operations, I make sure nothing falls through the cracks.

VIRTUAL ASSISTANT - HEALTH PILLARS

(2021-01 - 2026-01)

• Managed CEO inbox, calendar, and daily administrative operations
• Handled lead generation and client follow-ups across email and social media
• Scheduled appointments and coordinated meetings
• Assisted with client onboarding and payment processing
• Oversaw social media communication and engagement
• Prepared KPI reports and administrative documentation
• Screened, trained, and supported new virtual assistants
• Assisted with payroll processing and ad hoc executive tasks

VIRTUAL ASSISTANT - FOREVER CROSS JEWERLY

(2020-01 - 2021-12)

• Created greeting card designs and marketing materials using Canva
• Managed Shopify product listings and inventory updates
• Responded to customer inquiries via email and website chat
• Resolved customer concerns and ensured client satisfaction
• Assisted with blog content and basic content management

VIRTUAL ASSISTANT - MUSIC TEACHERS HELPER

(2013-01 - 2015-12)

• Provided customer support via phone, email, and chat
• Assisted the Marketing Manager with administrative tasks
• Conducted online research and marketing analysis
• Supported campaign planning and execution
• Maintained organized records and client communications

RETAIL SUPERVISOR - UNIMAX PTE LTD. - SINGAPORE

(2011-01 - 2012-12)

• Supervised daily retail store operations and staff activities
• Trained and onboarded new employees
• Conducted performance assessments and coaching
• Coordinated with suppliers regarding inventory and product updates
• Ensured excellent customer service and store presentation

BID SUPPORT SPECIALIST - IBM CORPORATION

(2009-01 - 2011-12)

• Supported the IBM U.S. sales team with administrative tasks
• Managed order fulfillment and inventory reporting
• Prepared reconciliation sheets, proposals, and contracts
• Conducted market research
• Assisted with sales and marketing documentation

CUSTOMER SERVICE REP. - TELETECH & SITEL

(2006-01 - 2009-12)

• Provided phone support for U.S., Canada, and Australia customers
• Assisted customers with billing, account, and service concerns
• Maintained high-quality customer service standards
• Handled inquiries for retail, telecom, and mobile accounts

Bachelor's Degree - Business Administration - Marketing - Miriam College (2002-01 - 2006-12)