April Ann Angeles

To obtain a Bank Teller position where I can utilize my customer service, communication, and organizational skills while ensuring accurate transactions and providing professional service to every client.

Special Project Assistant / Onboarding Associate - Joyride PH - Antipolo City

(2023-06 - 2026-05)

• Inputted, tracked, and maintained encoded data and records in internal systems to ensure accuracy and up-to-date information
• Addressed biker and driver inquiries and resolved issues in a professional and timely manner to maintain service quality and satisfaction
• Handled inbound and outbound calls, providing support on transactions and related concerns in line with operational procedures
• Assisted scheduled drivers with their transactions and account-related questions, escalating issues when necessary to ensure proper resolution

Customer Service Support Specialist - St. Peter Corporate Center | Head Office - Quezon City

(2022-06 - 2023-03)

• Managed a wide range of customer inquiries and issues with a focus on timely and accurate resolution
• Processed customer complaints related to products and services, ensuring concerns were clearly documented and addressed
• Assisted customers in completing purchases, providing clear guidance on options, processes, and next steps
• Communicated clearly and professionally with customers to maintain a positive experience during issue resolution
• Coordinated with internal teams when needed to help resolve customer problems related to products, services, or purchases

Teacher | Administrative Assistant - KBCF Kinder Care Christian School Inc. - Quezon City

(2016-05 - 2022-05)

• Taught classes while simultaneously providing administrative and secretarial support to the school
• Prepared reports and documentation to support teaching activities and school operations
• Managed and organized student and administrative files to ensure accurate recordkeeping
• Coordinated schedules, meetings, and classroom activities for teachers, students, and staff
• Assisted students with academic and administrative requests to support their learning experience
• Supported staff with clerical tasks and communication to facilitate smooth daily operations

BS - Elementary Education - Our Lady of Fatima University (Antipolo) (2008 - 2011)

BS - Nursing - Our Lady of Fatima University (Antipolo) (2008 - 2016)