April Belga
Results-driven professional who thrives in dynamic environments
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About
Results-driven professional who thrives in dynamic environments. Combines strong leadership and collaborative skills with bilingual English fluency and a passion for continuous learning. A quick learner who eagerly tackles complex challenges to directly support organizational goals.
Experience
Senior Case Manager/Supervisor - TDCX CEBU PH - Brgy. Apas, Cebu City 6000
(2024-01 - 2026-12)
Stepping in when a host or guest explicitly demands to speak with a manager or supervisor. Also, making final, authoritative determinations based on strict platform guidelines and legal frameworks. Handling agents ang making reports
Health Care Specialist - Concentrix (CVG) One Montage - Archbishop Reyes Ave, Cebu City 6000
(2023-01 - 2024-12)
specialized medical provider or technical professional focused on the diagnosis, treatment, and clinical management of urological conditions.
Health Care Specialist - Optum Global Solution Inc. - Calyx Centre, IT Park, Apas Cebu City
(2021-01 - 2022-12)
specialized medical provider or technical professional focused on the diagnosis, treatment, and clinical management of urological conditions.
Sales Associate - HC Consumer Finance Phil. Inc. - Tipolo Mandae City
(2016-01 - 2016-12)
Approaching shoppers who want to buy gadgets, smartphones, or appliances and offering them installment payment options.
Technical Support Representative - Concentrix (CVG) Cebu It Park - I2 bldg. IT Park, Apas Cebu City
(2019-01 - 2019-12)
A front-line customer service and IT professional responsible for troubleshooting internet, phone, and fiber-optic connectivity issues for CenturyLink customers.
Sales Utility Clerk - Multi Store Corp. SM City Cebu - A.S. Ave. North Reclamation Area, Mandaue City
(2014-01 - 2015-12)
responsible for supporting front-end cashier operations, maintaining product displays, and assisting customers on the sales floor.
Education
Bachelor of Science - Development Communication - Bachelor of Science in Development Communication (2017-01 - 2021-12)
Secondary Education - Aloguinsan National High School (2010-01 - 2014-12)
