Service advisor (Volkswagen, Kia, MAXUS, BYD) at Iconic Dealership Inc (2020-01 – Present)
- Delivering information about the company's products and services.
- Answering queries and concerns about the company's product and services.
- Assist customers in making purchasing decisions.
- Processing orders and transaction.
- Resolving issues and handling customer complaints.
- Collecting customer feedback and tracking customer service metrics.
- Responding to customer reviews.
- Working as part of the team.
- Handling customer administrative tasks.
- Provide proactive customer outreach.
Heavy Equipment Planner / Operator at J.C Rodriguez Construction Corporation (2018-02 – 2019-06)
- In charge of equipment management and maintenance operations.
- Oversee, manage, and direct all maintenance procedures. (Caterpillar, Hyundai, Komatsu, John Deere, Doosan)
- Schedules and prioritizes equipment repairs and maintenance.
- Oversees multiple maintenance mechanics, establishes productivity goals, and tracks progress of work.
- Assess current maintenance work processes, to optimize efficiency.
- Supervises maintenance functions and repair of equipment.
- Establishes productivity expectations and tracks the production and activity of the mechanic and maintenance workforce.
- Enforce all health and safety rules and regulations. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures.
- Performs other duties as required. (operating Heavy equipment's and driving).
Service Advisor at Grandcars/GrandCanyon Dealership (2015-01 – 2017-12)
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer's vehicle problems accurately and clearly on the repair order.
- Test drives the vehicle with the customer as needed to confirm the problem.
- Refers to the service history, inspects vehicles in accordance with the manufacturer's specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Implements and maintains a service marketing program.
- Reviews repair order to ensure that work is completed, and additional work and authorization are noted.
- Keeps service department forms, menus, and pricing guides up to date.
- Ensures that vehicles are parked in assigned areas. Ensuring that they are locked, and all keys are marked and put away correctly.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Supervise all cleaning and prepping of new and used vehicles.
- Maintains a professional appearance.
- Keeps work area clean.
Heavy Equipment Operator/Technician - AL UDEID AIR BASE, QATAR at Rainbow Qatar Trading Inc (2011-07 – 2014-12)
- Implements and maintains a safe workplace program and ensures that safety is the highest priority in the workplace.
- Responsible for the safe and technically proficient operation of heavy and light equipment such as bulldozers, articulating loaders, excavators, graders, backhoes, forklifts, and dump trucks.
- Operates heavy equipment as required, including but not limited to the following activities in dirt: Road grading, trench excavation, movement, stockpiling, loading of aggregates, loading, and unloading of trucks/Trailers. Material handling, disabled vehicle recovers, road construction and maintenance. Airfield construction and maintenance.
- Perform physical activities daily including lifting, climbing in and out of tall vehicles/Heavy equipment, crawling as needed, working outdoors in extreme hot weather, walking long distances daily and other forms of manual labor as required.
- Complies with all Environmental Health and Safety and Quality assurance requirements and goals.
- Read and understand the manufacture's operating manual for each piece of equipment prior to operation.
- Provides documentation and accurately records time worked, and equipment hours used daily and timecard.
Heavy Equipment Operator / Motorpool Mechanic at Municipality of Bauang (Engineering Dept) (2008-07 – 2011-06)
- Plan, schedule, monitor, facilitates and supervise the implementation of Preventive Maintenance activities of all equipment's.
- Lead the repair of works of defective machines, equipment and facilities that can affect the operations.
- Review and evaluate all maintenance contract services rendered in terms of the set standard and quality.
- Supervise the operation of assigned equipment in supporting the operations.
- Validate all materials/item requests related to maintenance works from material sections for Maintenance Managers approval.
- Implement safety, health, and environment programs. Also recommend measures for safety of personnel maintaining and operating the machines.
- Performed tasks that may be assigned from time to time related to technical duties.
