April jay Cabanit

Desire to work in an environment that values hard work, dedication, and commitment as a Customer Service Advisor.

Service advisor (Volkswagen, Kia, MAXUS, BYD) at Iconic Dealership Inc (2020-01 – Present)

• Delivering information about the company's products and services.
• Answering queries and concerns about the company's product and services.
• Assist customers in making purchasing decisions.
• Processing orders and transaction.
• Resolving issues and handling customer complaints.
• Collecting customer feedback and tracking customer service metrics.
• Responding to customer reviews.
• Working as part of the team.
• Handling customer administrative tasks.
• Provide proactive customer outreach.

Heavy Equipment Planner / Operator at J.C Rodriguez Construction Corporation (2018-02 – 2019-06)

• In charge of equipment management and maintenance operations.
• Oversee, manage, and direct all maintenance procedures. (Caterpillar, Hyundai, Komatsu, John Deere, Doosan)
• Schedules and prioritizes equipment repairs and maintenance.
• Oversees multiple maintenance mechanics, establishes productivity goals, and tracks progress of work.
• Assess current maintenance work processes, to optimize efficiency.
• Supervises maintenance functions and repair of equipment.
• Establishes productivity expectations and tracks the production and activity of the mechanic and maintenance workforce.
• Enforce all health and safety rules and regulations. Ensure that the function operates in accordance with any health, safety and environmental policies and procedures.
• Performs other duties as required. (operating Heavy equipment's and driving).

Service Advisor at Grandcars/GrandCanyon Dealership (2015-01 – 2017-12)

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on the repair order.
• Test drives the vehicle with the customer as needed to confirm the problem.
• Refers to the service history, inspects vehicles in accordance with the manufacturer's specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Implements and maintains a service marketing program.
• Reviews repair order to ensure that work is completed, and additional work and authorization are noted.
• Keeps service department forms, menus, and pricing guides up to date.
• Ensures that vehicles are parked in assigned areas. Ensuring that they are locked, and all keys are marked and put away correctly.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Supervise all cleaning and prepping of new and used vehicles.
• Maintains a professional appearance.
• Keeps work area clean.

Heavy Equipment Operator/Technician - AL UDEID AIR BASE, QATAR at Rainbow Qatar Trading Inc (2011-07 – 2014-12)

• Implements and maintains a safe workplace program and ensures that safety is the highest priority in the workplace.
• Responsible for the safe and technically proficient operation of heavy and light equipment such as bulldozers, articulating loaders, excavators, graders, backhoes, forklifts, and dump trucks.
• Operates heavy equipment as required, including but not limited to the following activities in dirt: Road grading, trench excavation, movement, stockpiling, loading of aggregates, loading, and unloading of trucks/Trailers. Material handling, disabled vehicle recovers, road construction and maintenance. Airfield construction and maintenance.
• Perform physical activities daily including lifting, climbing in and out of tall vehicles/Heavy equipment, crawling as needed, working outdoors in extreme hot weather, walking long distances daily and other forms of manual labor as required.
• Complies with all Environmental Health and Safety and Quality assurance requirements and goals.
• Read and understand the manufacture's operating manual for each piece of equipment prior to operation.
• Provides documentation and accurately records time worked, and equipment hours used daily and timecard.

Heavy Equipment Operator / Motorpool Mechanic at Municipality of Bauang (Engineering Dept) (2008-07 – 2011-06)

• Plan, schedule, monitor, facilitates and supervise the implementation of Preventive Maintenance activities of all equipment's.
• Lead the repair of works of defective machines, equipment and facilities that can affect the operations.
• Review and evaluate all maintenance contract services rendered in terms of the set standard and quality.
• Supervise the operation of assigned equipment in supporting the operations.
• Validate all materials/item requests related to maintenance works from material sections for Maintenance Managers approval.
• Implement safety, health, and environment programs. Also recommend measures for safety of personnel maintaining and operating the machines.
• Performed tasks that may be assigned from time to time related to technical duties.

Bachelor's degree in Automotive – Don Mariano Marcos Memorial State University (2008)

Vocational Course in Heavy Equipment Operation – Saint John Bosco College (2019)

High School – Sacred Heart School (2004)