Princess Joise Liu
Customer Service Advisor
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About
Customer-focused professional with 10+ years of experience across the Energy and Finance industries. Currently working in the UK as a Customer Service Advisor, with experience in customer support, billing, email and chat handling, complaints resolution, loan processing, and administration. Experienced in leadership roles and Quality Assurance, with a Lean Six Sigma Yellow Belt certification.
Experience
Customer Service Advisor - INSITE ENERGY - UK
(2024)
- Manage billing and Move In/Move Out enquiries.
- Respond to customers via email, live chat, and WhatsApp.
- Investigate concerns, resolve issues, and handle complaints.
- Maintain accurate customer records and documentation.
- Communicate effectively with customers and stakeholders.
Senior Asset Finance & Loan Originations Officer - PEPPER MONEY ANZ
(2021 - 2024)
- Managed end-to-end Asset Finance and Mortgage loan applications from accreditation to settlement.
- Supported brokers and clients by reviewing documentation, completing requirements, and providing timely updates.
- Conducted quality assurance reviews, monitored calls, and coached team members to improve service quality and performance.
- Handled escalated and complex customer matters through supervisory calls and effective resolution.
- Contributed to process improvements, workflow updates, and operational quality standards.
Customer Service Advisor - AMAYSIM ENERGY - AU
(2017 - 2021)
- Managed energy service, account, and COT enquiries.
- Scheduled service appointments and coordinated orders.
- Resolved customer concerns and maintained accurate records.
- Liaised with teams to ensure timely request completion.
Customer Service Advisor - Team Lead - SMART (UNDER CFS)
(2016 - 2017)
Education
Bachelor of Science in Business Administration - Financial Management - Financial Management - LAGUNA STATE POLYTECHNIC UNIVERSITY (2012 - 2016)
