Mayril Neri

With legal experience. Looking for an opportunity to demonstrate my knowledge, skills and experience in the field of legal research and writing.

Customer Advisor / Tier 2 - Concentrix

(2020-02 - 2025-11)

• Handled inbound and outbound calls from international clients
• Provided First Call Resolution
• Resolved escalated cases
• Provided technical and excellent customer service support
• Assumed other task as may be assigned by the employer

Customer Advisor - Sitel Inc.

(2019-05 - 2020-01)

• Upsells products and services
• Provided technical and customer service support
• Resolved escalated cases
• Assumed other task as may be assigned by the employer

Retention / Tier 3 Company - Accenture, Inc.

(2016-04 - 2019-04)

• Upsells products and services of the company
• Resolved technical, billing and customers issues
• Retained loyalty of the customers in using products and services

Customer Service / Technical Support - Harte Hanks Inc.

(2009-10 - 2016-03)

• Handled inbound and outbound international calls
• Provided technical, customer service, sales support

Executive Secretary / Administrative Assistant - Cybermann Industrial Corporation

(2007-07 - 2007-11)

• Acted as Executive Assistant to the Vice President of the company
• Managed and oversaw different departments of the company
• Handled administrative and clerical works
• Reviewed contracts and done legal research
• Performed other related task that may be assigned by the employer
• Handled sales and advertising

Legal Assistant / Liaison Officer - Perez and Associates Law Offices

(2005-04 - 2006-05)

• Assisted the company lawyers in legal research of different cases
• Acted as liaison officer in both public and private sectors
• Filed legal documents in court
• Assist clients
• Performed other legal tasks as may be assigned by the company

Bachelor of Laws - Laws - University of San Agustin, Iloilo City (1995 - 1999)