Customer Advisor / Tier 2 - Concentrix
(2020-02 - 2025-11)
- Handled inbound and outbound calls from international clients
- Provided First Call Resolution
- Resolved escalated cases
- Provided technical and excellent customer service support
- Assumed other task as may be assigned by the employer
Customer Advisor - Sitel Inc.
(2019-05 - 2020-01)
- Upsells products and services
- Provided technical and customer service support
- Resolved escalated cases
- Assumed other task as may be assigned by the employer
Retention / Tier 3 Company - Accenture, Inc.
(2016-04 - 2019-04)
- Upsells products and services of the company
- Resolved technical, billing and customers issues
- Retained loyalty of the customers in using products and services
Customer Service / Technical Support - Harte Hanks Inc.
(2009-10 - 2016-03)
- Handled inbound and outbound international calls
- Provided technical, customer service, sales support
Executive Secretary / Administrative Assistant - Cybermann Industrial Corporation
(2007-07 - 2007-11)
- Acted as Executive Assistant to the Vice President of the company
- Managed and oversaw different departments of the company
- Handled administrative and clerical works
- Reviewed contracts and done legal research
- Performed other related task that may be assigned by the employer
- Handled sales and advertising
Legal Assistant / Liaison Officer - Perez and Associates Law Offices
(2005-04 - 2006-05)
- Assisted the company lawyers in legal research of different cases
- Acted as liaison officer in both public and private sectors
- Filed legal documents in court
- Assist clients
- Performed other legal tasks as may be assigned by the company
