Ara Mae Cada

Delivered frontline customer service to 80 to 100+ HMO members daily at hospital helpdesks, resolving benefit inquiries, LOA processing, and coverage verification to ensure timely patient support Coordinated with hospital providers and internal departments, reducing processing delays by streamlining service workflows and improving turnaround time Applied in-depth knowledge of healthcare policies across multiple hospital assignments, ensuring accurate transactions and full compliance while adapting quickly to different systems and workflows

Helpdesk Specialist - Maxicare Healthcare Corporation - St. Luke's Medical Center - Quezon City (Primary Assignment); Also assigned to: Makati Medical Center, Cardinal Santos M

(2025-02 - 2026-04)

• Delivered frontline customer service to 80 to 100+ HMO members daily at hospital helpdesks, resolving benefit inquiries, LOA processing, and coverage verification to ensure timely patient support
• Coordinated with hospital providers and internal departments, reducing processing delays by streamlining service workflows and improving turnaround time
• Applied in-depth knowledge of healthcare policies across multiple hospital assignments, ensuring accurate transactions and full compliance while adapting quickly to different systems and workflows

Medical Technology Intern - Quezon Provincial Hospital Network - Quezon Medical Center - Quezon Medical Center

(2023-07 - 2024-07)

• Collected and processed 50+ blood and clinical specimens daily, ensuring timely and accurate diagnostic testing for patient care
• Performed routine laboratory procedures and encoded results with 100% data accuracy, enabling efficient reporting to supervising medical technologists
• Maintained full compliance with laboratory safety and infection control protocols, contributing to zero contamination incidents during routine quality control testing.

Phlebotomy Intern - San Jose District Hospital - Batangas - Batangas

(2020-02 - 2020-03)

• Performed 40+ daily blood collection procedures (venipuncture and finger-stick), ensuring patient safety, comfort, and specimen integrity
• Accurately labeled and tracked 100% of collected specimens with proper documentation (date, time, initials), reducing identification errors and ensuring traceability
• Received and processed laboratory samples with requisition forms, maintaining efficient workflow and ensuring complete, error-free documentation in the laboratory system

Bachelor of Science - Medical Technology - Calayan Educational Foundation Inc., Lyceum of the Philippines University - Batangas (2022-01 - 2024-06)

Diploma - Phlebotomy - Lyceum of the Philippines University - Batangas (2018-08 - 2021-06)