Johnsen Paul Otivar

Engage with customers regularly to understand their expectations, preferences, and concerns. Keep them informed about preventive maintenance and progress, milestone and potential issues and concerns. Respond promptly to customer inquiries and concerns on facility and equipment. Demonstrate a commitment to customer satisfaction by addressing issues in a timely and effective manner. Keep customers informed about any challenges and proposed solutions. Maintain positive client relationship.

Dispatch

Technicians and Logistics based on the nature of the maintenance requests, their skill set, availability and geographic location, Ensure that the technicians and dispatched promptly to the designated sites to address the maintenance issues.

Technical Helpdesk at Sosa-Jb Property Management Inc. (2024-08 – 2025-02)

• Engage with customers regularly to understand their expectations, preferences, and concerns. Keep them informed about preventive maintenance and progress, milestone and potential issues and concerns.
• Respond promptly to customer inquiries and concerns on facility and equipment. Demonstrate a commitment to customer satisfaction by addressing issues in a timely and effective manner. Keep customers informed about any challenges and proposed solutions. Maintain positive client relationship.
• Dispatch Technicians and Logistics based on the nature of the maintenance requests, their skill set, availability and geographic location, Ensure that the technicians and dispatched promptly to the designated sites to address the maintenance issues.
• Optimize the allocation of available resources and inventories, including technicians, tools, supplies, materials and equipment to ensure efficient and effective service delivery. Prioritize urgent or critical request and allocate resources accordingly.
• Manage works orders or incidents within a ticketing system to track the progress and resolution of maintenance request. Monitor the status of open work orders and take appropriate actions to ensure timely completion.
• Create, Storage, Organize, Manage, Retrieve and Track Documents within the Department
• Adhere to an effective control and administration of both physical and electronic documents throughout the project lifecycle, from creation to disposal. Documents can include a wide range of file types such as text documents, spreadsheet, presentation and multimedia files designed for collaborative document editing and reports.
• Track and monitor key performance indicators (KPI's), related to technician performance, such as response time, resolution time, and customers satisfactions. Generate reports or metrics to assess the overall performance of the technician's team and identity areas for improvement.

Laboratory Aide at MediLinx Laboratory Inc. (Our Lady of Mercy Hospital) (2023-09 – 2024-08)

• Autoclaves Bacteriology culture media, glassware and other materials
• Attends to distilled water requirements
• Collects, cleans and distributes glassware
• Assist Procurement in sorting and organizing reagents and supplies
• Brings requisitions of Reagents and supplies to stockroom, collects items and distributes to the different units of the laboratory
• Clean water baths, centrifuges and incubators, and changes water if needed
• Monitors autoclave readings and performs daily maintenance of autoclave
• Performs HVAC temperature reading in washroom
• Defrost laboratory refrigerators in all units
• Transports specimen from other units within the hospital
• Assists in the transport, filling and safekeeping of laboratory documents, files or slides as per instructions of and under the close supervision of assigned Laboratory personnel
• Acts as a messenger and runs errands for the laboratory
• Performs other duties that may be required by the position and assigned by immediate superior from time to time.

FMED Helpdesk Coordinator / Officer at Facilities Manager's Inc. (2019-06 – 2023-09)

• Answering/Receiving of Calls
• Relaying / Coordinates of Concerns to Housekeeping Supervisors and Engineering Department and Receiving Feedback through Vibers and All are Documented Properly.
• Create a Job Orders (J.O) on Ticketing System to generate the specific Concerns o Issues to the All Units, Open Areas, Patients Rooms, Doctors Clinic's, Nurse's Station and give to them an J.O No. to their Concern.
• Coordinate with the Customers Concerns, Patients Rooms, Doctor's Clinic, Housekeeping Premises, Open Areas, Medical Staffs /Call rooms, Medical Units, Nurse's Stations of Patient Areas, Housekeeping Officers, and Facilities and Engineering Departments and all are Documented and Dispatching Properly.
• Monitor the of Discharge Patients Room such as Measurement of Start Discharged Cleaning by Housekeeping Duty. Discharged Cleaning Time End, and Time to check / Releasing of Housekeeping Supervisor if the Rooms are Cleaning / Room Ready.
• Ensures all data entries and monitors are all characterizes in requests are complete and accurate
• Replying some Emails concerns - Coordinate Properly to their Respective Areas and Units, Doctors Clinic, Housekeeping, and Engineering Concerns.
• Review and Update Patient Status Concerns, Sending all Closed Rooms, Vacant Rooms, Summary of Occupancy
• Have a Proper Endorsement and Sending Report to the Team of Housekeeping Officers and Facilities Engineering Department through Emails.
• Do Monthly Reports of Engineering Department, Biomedical Department Orders.

Bachelor of Science in Environmental Science – Eastern Visayas State University (2009 – 2013)

High School Graduate – Palo National High School (2005 – 2009)

Elementary School Graduate – Palo 1 Elementary School (2005)