Suraj Singh

A dedicated and experienced professional with a strong background in customer service, marketing, and team leadership. Seeking a position as a Hindi Client Helpdesk to leverage my multilingual skills and extensive experience in providing exceptional customer support and marketing solutions.

Team Leader CRM & Marketing at 12 Stars Game International Solution (2021-04 – Present)

• Leading a team of 11 members to enhance customer engagement and satisfaction
• Developing and implementing data-driven marketing strategies tailored to the target audience
• Managing customer relationships through various channels including live chats, calls and emails
• Analyzing customer feedback to improve service quality and product offerings
• Coordinating with cross-functional teams to ensure seamless execution of marketing campaigns

Marketing Professional for Indian Market at Gulf Stream Technology (2020-02 – 2021-04)

• Conducted comprehensive market research to identify opportunities in the Indian market
• Developed and executed innovative marketing campaigns to increase brand awareness and sales
• Collaborated with cross-functional teams to ensure cohesive marketing efforts
• Monitored and analyzed campaign performance to optimize strategies and achieve KPI's
• Established strong relationship with key stakeholders and clients

Bachelor of Commerce in Commerce – Govt. College Zira, Sner Road Zira (2012 – 2016)

Secondary Education – Jivan Mall High School Frozpur (2005 – 2008)

Primary Education – School Bottian Wala Elem. School Bottian Wala (1999 – 2005)