Ariel Hembra

Counter Specialist-Barista at UCC Clockwork Specialty Coffee (Vertis North) (2024-03 – Present)

Prepared coffee-based beverages, mocktails, and alcoholic drinks while managing espresso equipment and inventory

• Prepared coffee-based beverages, mocktails, and alcoholic drinks in compliance with company recipes and quality standards
• Operated, calibrated, and maintained espresso machines, grinders, and brewing equipment
• Monitored bar and coffee inventory levels and coordinated replenishment to prevent shortages
• Ensured adherence to food safety, sanitation, and operational procedures

Customer Service Representative at Teleperformance Philippines (2022-10 – 2023-01)

Handled customer inquiries across multiple channels while meeting service level agreements

• Handled customer inquiries via phone, email, and chat while meeting service level agreements
• Resolved customer issues efficiently in accordance with company policies
• Documented customer interactions accurately in internal systems

Social Media Manager and Graphic Designer at Freelance (2021-03 – 2022-09)

Managed social media accounts and designed digital content for marketing campaigns

• Managed social media accounts across Facebook, Instagram, and YouTube
• Developed and executed social media strategies aligned with business objectives
• Designed digital content and basic marketing materials for campaigns
• Monitored and responded to messages, comments, and audience engagement

Counter Specialist-Barista at UCC 3rd Wave Clockwork Specialty Coffee (Ayala 30th) (2018-06 – 2021-01)

Prepared specialty beverages, trained baristas, and managed inventory and equipment

• Prepared specialty beverages and ensured consistency in quality
• Trained and mentored baristas on brewing techniques and product knowledge
• Maintained coffee equipment and monitored inventory
• Prepared coffee and specialty beverages in compliance with brand standards
• Assisted with daily, weekly, and monthly sales reporting
• Conducted beverage research and supported product development initiatives
• Performed monthly inventory data entry and monitored weekly stock orders
• Conduct training and assessment for newly hired baristas

Barista at Blenz The Canadian Coffee Company (2015-07 – 2018-05)

Prepared coffee and specialty beverages while managing inventory and supporting product development

• Prepared coffee and specialty beverages in compliance with brand standards
• Assisted with daily, weekly, and monthly sales reporting
• Conducted beverage research and supported product development initiatives
• Performed monthly inventory data entry and monitored weekly stock orders
• Conduct training and assessment for newly hired baristas

Seasonal Barista at Starbucks Philippines (2014-10 – 2015-01)

Maintained store cleanliness and prepared ordered items with quality checks

• Maintained the cleanliness and orderliness of the store
• Received and checked the conditions and temperature of delivery stocks
• Prepares the ordered items

Waiter at Fika East Restaurant (2013-12 – 2014-08)

Provided customer service, beverage preparation, and handled POS transactions

• Provided customer service, upselling, and order handling
• Assisted in beverage and dessert preparation
• Prepared beverages and handled POS transactions
• Managed inventory and sales reporting

Tea Barista at Caprice Milk Tea (2012-06 – 2012-11)

Prepared specialty beverages and handled POS transactions with inventory management

• Prepared beverages and handled POS transactions
• Managed inventory and sales reporting

Bachelor of Science in Hotel and Restaurant Management – Our Lady of Fatima University