Armand Jay Guhiting

Versatile, Fast Learner, Results-driven Operations & Customer Support Professional with over 5 years of experience across financial loan processing, customer service, and independent e-commerce management. Skilled at leveraging modern AI tools (ChatGPT, Gemini, Claude) and digital workspaces to streamline operational workflows, optimize client communications, and ensure high standards of data integrity and customer satisfaction.

JFC Co-op Loans Specialist - JFC Cooperative

(2021-08 - 2026-06)

• Managed the complete loan application pipeline—from document intake and verification to financial assessment, approval, and release.
• Delivered responsive multichannel support via email, Viber, and in-person consultations, guiding clients through requirements and application status. Eliminate follow ups and ensured 0 emails on a regular basis.
• Maintained secure, updated client databases and collaborated with internal review committees to eliminate processing bottlenecks.

Logistics / Customer Support Associate - Amazon Logistics

• Supported delivery drivers and customers in real time with shipment tracking, navigation assistance, and route coordination.
• Monitored package statuses continuously within logistics management systems to resolve last-mile operational issues promptly.
• Maintained accuracy and high response rates while managing multiple ongoing inquiries in a fast-paced environment.

E-Commerce & Business Operations Owner E-Commerce - Independent Clothing Brand

• Managed end-to-end operations for an independent online clothing brand, encompassing order fulfillment, inventory management, and customer service.
• Directed customer engagement across social media platforms and email to optimize purchasing experiences and build brand loyalty.
• Maintained detailed sales and inventory records to streamline fulfillment workflows and minimize error rates.

Bachelor of Science - Entrepreneurship - Mapúa University Makati