Rona Jean Motin
Customer Support Specialist | Operations Support | E-commerce Support | Administrative Support
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About
Customer Support and Operations Specialist with 11 years of experience delivering email and live chat support, CRM management, documentation, order tracking, and administrative support in high-volume environments. Trained in Shopify backend operations, including order processing and product listing. Recognized for maintaining 95%+ QA accuracy while providing exceptional customer experiences. Highly organized, detail-oriented, and adaptable to new systems and processes.
Experience
Customer Service Representative at TaskUs (2016-01 – 2025-01)
- Managed 60–100+ daily customer inquiries via email and live chat in high-volume support environment while meeting SLA and quality standards.
- Resolved customer concerns and complaints professionally while maintaining brand tone
- Maintained 95%+ QA accuracy and professional brand tone
- Documented customer cases and updated CRM tickets with detailed notes for team visibility
- Performed data entry and account updates with strong attention to detail
- Reviewed customer information for verification (KYC) and flagged suspicious or fraudulent activity
- Followed security and compliance procedures when handling sensitive customer data
- Worked across multiple client accounts and support processes
Technical Support Representative at Teleperformance (2015-01 – 2016-01)
- Assisted customers with internet and device troubleshooting
- Guided users through step-by-step solutions
- Created tickets and documented cases
Customer Service Representative at Tech Mahindra (2014-01 – 2015-01)
Handled customer inquiries and account requests in a high-volume support environment.
Education
Bachelor of Science in Information Technology – AMA Computer College - Antipolo (2011-01 – 2015-01)
