Armando Abella

Dedicated and adaptable administrative and customer service professional with experience in executive assistance, reception, property management, passenger services, and back-office operations. Skilled in documentation, scheduling, customer relations, office coordination, and front-desk support. A reliable and organized professional with excellent communication, problem-solving, multitasking, and time-management skills, capable of working under pressure.

Executive Assistant at Telus Digital Philippines (2023-03 – Present)

• Provide comprehensive administrative and executive support to management and senior staff.
• Manage calendars, appointments, meetings, and daily schedules to ensure efficient time management.
• Answer, screen, and manage incoming and outgoing telephone calls professionally.
• Maintain professional relationships with clients, visitors, business partners, and internal staff.
• Receive, organize, record, and distribute incoming letters, emails, faxes, quotations, and other business documents.
• Prepare, draft, format, and proofread business correspondence, reports, presentations, and administrative documents.
• Coordinate meetings, prepare agendas, take meeting minutes, and follow up on assigned action items.
• Arrange business appointments, travel schedules, accommodations, and other executive requirements when needed.
• Maintain confidential files, records, and sensitive business information with discretion.

Receptionist at Waseef Asset Management Co. (2019-11 – 2022-12)

• Greet and welcome tenants, visitors, and guests in a professional and courteous manner.
• Provide accurate information and assistance regarding building facilities and services.
• Coordinate tenant parking requirements through the leasing department.
• Maintain a clean, organized, and professional reception area.
• Handle telephone calls, emails, inquiries, and tenant concerns.
• Provide administrative support to the property management department.
• Create and monitor maintenance work orders using the Yardi Property Management System.

Customer Service Agent at Sykes Asia Inc. (2019-01 – 2019-08)

• Handle a high volume of incoming customer calls professionally and efficiently.
• Identify and assess customer needs to provide appropriate solutions.
• Provide accurate, complete, and timely information using available systems and resources.
• Resolve customer concerns and complaints while maintaining a positive customer experience.
• Build and maintain strong customer relationships through effective communication.
• Generate and qualify sales leads based on customer needs

Back-Office / Technical Support at Telus International Philippines (2017-11 – 2018-09)

• Analyze network performance, customer usage, and financial data to identify trends and issues.
• Provide technical support to field technicians and customers through email and chat platforms.
• Troubleshoot and resolve technical issues that do not require direct customer interaction.
• Process service orders for new installations, upgrades, and other customer requests.
• Verify required documentation and ensure service orders are processed accurately.
• Assist with billing and invoicing processes.
• Review customer invoices and identify billing discrepancies.
• Coordinate with relevant departments to resolve billing issues and disputes.
• Maintain accurate records and documentation of customer and service transactions.

Passenger Service Agent at Philippine Airport Ground Support Solutions, Inc. (PAGSS) (2016-06 – 2017-08)

• Assist passengers during check-in, boarding, arrival, and connecting-flight procedures.
• Provide accurate information regarding flight schedules, boarding gates, and airport procedures.
• Handle passenger inquiries and resolve concerns professionally.
• Assist passengers with baggage-related concerns, including lost or delayed luggage inquiries.
• Coordinate with airline and airport personnel to ensure smooth passenger movement.
• Support efficient and timely flight departures and arrivals.
• Follow airline and airport safety, security, and customer service procedures.
• Assist passengers requiring special attention or additional support.

Bachelor of Science in Tourism Management – Olivarez College (2010 – 2016)

Secondary Education – Divine Word College of Calapan (2002 – 2004)

Secondary Education – St. James College of Parañaque (2001 – 2002)

Primary Education – St. James College of Parañaque (1994 – 2001)