Arnie Lanuza

Accomplished, high-impact Senior IT Officer with over 5 years and 9 months of progressive career advancement (IT Specialist → Junior IT Officer → Senior IT Officer) leading retail IT infrastructure, enterprise open-source migrations, core business system deployments, and multimedia broadcast engineering. Proven cost-reduction pioneer who slashed corporate operating expenses to zero OS licensing fees via company-wide Ubuntu Linux rollout, eliminated recurring broadband overhead across prime mall branches (SM, Ayala, Robinsons) through high-speed 4G/LTE arrays, and modernized Head Office connectivity by replacing unstable non-fiber service with enterprise dedicated fiber (Eastern Communications)—reducing network downtime from recurring bimonthly outages to fewer than twice a year. Project-managed SAP ERP integration with custom web-based POS and company-wide biometric HRIS platforms, while pioneering the company's first-ever live selling broadcast infrastructure across Facebook, YouTube, and TikTok to unlock exponential digital exposure and sales revenue.

Senior IT Officer (Promoted) at Fonestyle and Accessories Inc. (2026-05 – Present)

• Spearheaded ISP vendor research, technical feasibility assessments, and procurement to transition Head Office internet from unstable non-fiber service to enterprise dedicated fiber with Eastern Communications, dropping outages from bimonthly disruptions to fewer than two occurrences per year.
• Led corporate OS migration from commercial Windows to Ubuntu Linux across workstations, eliminating software licensing costs and driving operating expenditures to zero.
• Managed external development teams to architect and deploy a custom Web-based POS system fully integrated with SAP ERP, modernizing branch transactions and synchronizing real-time sales data.
• Directed the company-wide rollout of the Biotrack HRIS biometric system, automating attendance logging, shift management, and payroll readiness across retail branches.
• Established and scaled company-wide live commerce and streaming broadcast operations using OBS Studio across Facebook, YouTube, and TikTok, generating high-volume digital exposure and direct retail sales.
• Participate in executive Senior Officers' strategic planning meetings, aligning IT roadmap, hardware lifecycle, and capital allocation with overarching retail business targets.
• Architected high-availability retail connectivity across SM, Ayala, and Robinsons mall locations, replacing slow wired circuits with high-speed multi-telco 4G/LTE cellular solutions.
• Supervise, mentor, and evaluate junior IT officers, technicians, and helpdesk personnel; produced digital onboarding video modules (Google Meet Business, CapCut, Filmora) to accelerate technical readiness.

Junior IT Officer (Promoted) at Fonestyle and Accessories Inc. (2022-02 – 2026-04)

• Supervised and resolved multi-platform Tier 1/2 technical support tickets (Windows, macOS, Linux, Android), developing custom automation scripts in Java, C#, PHP, and C++ to eliminate recurring bottlenecks.
• Architected and configured on-premise Zammad IT Helpdesk and Snipe-IT asset tracking on self-hosted Linux servers, instituting SLA governance and total asset lifecycle oversight.
• Directed physical security infrastructure, configuring and maintaining 40+ Hikvision and Dahua CCTV channels, NVR/DVR storage, and biometric access terminals.
• Administered corporate Apple hardware (MacBooks and iPads) following Apple SEED enterprise deployment standards.
• Integrated Generative AI toolsets (ChatGPT, Gemini, Claude) into daily IT workflows for rapid bash scripting, diagnostic troubleshooting, and standard operating procedure (SOP) documentation.

IT Specialist at Fonestyle and Accessories Inc. (2021-01 – 2022-01)

• Executed component-level diagnostics, repairs, and preventive maintenance across 100+ desktops, laptops, thermal/laser receipt printers, and Android devices.
• Maintained local Cisco networking equipment, structured cabling, patch panel terminations, and user account provisioning in Active Directory.

Entry Clearance Visa Officer at British Embassy Manila (2020-02 – 2020-12)

• Processed sensitive diplomatic, visa, and biometric casework using specialized UKVI database systems (Proviso, CRS, ICW), strictly upholding international compliance and data privacy.
• Consistently achieved and exceeded 100% of daily casework KPIs while maintaining top-tier accuracy and audit benchmarks under rigorous diplomatic standards.

Operation Support Staff (Inventory & ERP) at Absolute Employment Management Solutions (AEMS) Inc. (2018-09 – 2020-01)

• Tracked high-volume retail smartphone inventory, IMEI allocations, and logistics shipments using ERP software, ensuring zero discrepancies across retail dispatches.

Office Clerk at People4People (P4P) Agency (2016-07 – 2016-12)

• Managed daily administrative workflows, incoming communications, client reception, and executive correspondence routing.
• Conducted high-volume digital data entry and record filing using Microsoft Office (Word, Excel) and document management systems with zero error rates.

IT Support Intern / IT Operations Trainee at PAFCPIC (Philippine Army Finance Center Producers Integrated Cooperative) (2015-11 – 2016-03)

• Delivered front-line desktop hardware/software troubleshooting, peripheral setup, and preventive system maintenance across cooperative staff workstations.
• Supported diagnostic testing, local area network cable routing, printer configurations, and operating system reinstalls.

Administrative Intern / Hospital Operations Trainee at Taguig Pateros District Hospital (2013-11 – 2014-03)

• Facilitated patient records archiving, hospital administrative data entry, and logistical support for outpatient department operations.

Bachelor of Science in Computer Science (BSCS) – Taguig City University (2012 – 2016)