Social Media Manager at Meraki Properties Corporation. (2023-11 – 2025-05)
The Social Media Manager will be responsible for developing, implementing, and managing our social media strategy. You will create engaging content, grow our follower base, and help convert online engagement into leads and clients. A strong understanding of the real estate industry and trends is a plus.
- Develop and execute a comprehensive social media strategy aligned with company goals
- Manage day-to-day content creation and scheduling across platforms (Instagram, Facebook, LinkedIn, TikTok, X/Twitter, YouTube, etc.)
- Create and curate high-quality, engaging content (images, videos, reels, stories, posts)
- Write compelling captions and ensure consistency in brand voice
- Monitor social media channels, respond to comments and messages in a timely manner
- Analyze performance metrics and generate monthly reports to measure ROI
- Stay up-to-date with social media trends, algorithm changes, and platform best practices
- Collaborate with the marketing and sales teams to promote listings, open houses, events, and blog posts
- Run and optimize paid social campaigns to increase reach and lead generation
- Manage influencer partnerships or collaborations, where applicable
- Assist in content creation for other marketing materials (newsletters, brochures, etc.)
RealTime Analyst at RME Collect Phil. an iQor Company (2018-10 – 2023-02)
Highly analytical and responsive professional with expertise in real-time monitoring, intraday schedule management, and service level optimization in fast-paced operational environments.
- Monitored real-time performance metrics to ensure alignment with forecasted call volumes, staffing levels, and service level agreements (SLAs)
- Managed intraday scheduling adjustments, including break/lunch optimization, overtime, voluntary time off (VTO), and skill reassignments to mitigate staffing gaps or overages
- Provided real-time alerts and updates to leadership and operations teams on critical variances, including spikes in call volume, system outages, or adherence concerns
- Utilized workforce management tools (e.g., NICE IEX, Verint, Genesys, Aspect, Five9) to track agent adherence, occupancy, and queue performance
- Collaborated with Workforce Planners and Team Leads to adjust forecasts and schedules based on real-time trends and unexpected events
- Delivered hourly, daily, and intraday performance reports to stakeholders, providing actionable insights for performance improvement
- Ensured compliance with labor laws, shift patterns, and organizational policies during real-time execution of staffing plans
