Ashlley Punzalan
Client Sucess Manager
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About
Customer Success Manager with 7 years of experience in the BPO industry, including 5 years in leadership roles. Currently thriving in the Virtual Assistant industry, leveraging expertise in client relationship management, process optimization, and team coaching to drive customer satisfaction and long-term success. Skilled at building structured workflows, developing training resources, and ensuring seamless client experiences.
Experience
CSR at Concentrix (2018-02 – 2019-04)
- Responsible for answering calls to assist Customers, Deliver Partners, Restaurant Owners.
- Australian Account
TSR at VXI (2019-08 – 2020-08)
- Responsible to answer calls from customers that has technical issues and pitch services they haven't tried yet.
Product Trainer at Alorica (2020-08 – 2021-09)
- Responsible for newly hired employees. Facilitating and training them about the Member Services Program.
Team Leader at Everise (2021-09 – 2025-06)
- Responsible for handling/leading/mentoring a team hc of 15-25 members.
- handled multiple LOBs - Member Services, Sales, Provider Services.
Team Lead at Conifer (2025-06 – 2026-02)
- handling AR Represntatives team
Customer Success Manager at Magic Inc. (2026-02 – Present)
- Talks to Clients and handles deals
- Talks to Executive Assistant to improve partnership
- Coaches Executive Assistants
- Helps Clients stay satisfied and not cancelling deals.
Education
Humanities and Social Science – Far Eastern University (2017 – 2019)
