Eliah Haddadin

Accomplished Team Leader with nearly 3 years of customer service and technical support experience, mentored high-performing teams, boosted KPI and earned multiple leadership awards in 2022. Recognized for adaptability, strong communication and cross-functional collaboration in fast-paced, multicultural environments. Strong track record in real estate sales and brokerage with 2.5+ years of experience, closing ₱24M in property sales in Q1 2024 and completing multiple successful transactions from 2022 to present.

Extensive background in hospitality and tourism, including 5 years as a General Manager leading resort operation, marketing strategies and team development to drive business growth and guest satisfaction.

Client Relationship Manager - Virtual Coworker - Australia

(2026-01)

• Manage and maintain strong client relationships by providing exceptional customer support and ensuring high levels of client satisfaction.
• Serve as the primary point of contact for client inquiries, concerns, and follow-ups while maintaining professional communication.
• Utilize CRM systems to track client interactions, manage records, monitor account activities, and maintain accurate customer data.
• Coordinate with internal teams to address client needs, resolve issues efficiently, and improve overall customer experience.

Admin Assistant - Virtual Coworker - Australia

(2023-01 - 2025-12)

Private Contractor

• Provided administrative support including data entry, document preparation, file management, and maintaining accurate records.
• Managed email inboxes, calendars, appointments, and meeting schedules to ensure smooth day-to-day operations.
• Handled customer and client communication by responding to inquiries, coordinating follow-ups, and maintaining professional correspondence.

Real Estate Broker - Freelance - Mandaluyong City

(2022-09 - 2023-12)

• Facilitated the sale of family-owned properties, handling negotiations, documentation and end-to-end transaction processes.
• Sold 5 residential properties from 2022 to 2024, guiding buyers through every stage of the purchase.
• Shared market insights and investment advice to help clients make informed real estate decisions.

Property Specialist - Ortigas Land - Pasig City

(2024-02 - 2025-02)

• Promoted Ortigas Land properties through advertising, open houses and private events, contributed to sales and marketing initiatives.
• Educated clients on market trends, pricing and legal requirements, guided them through the property purchasing process.
• Closed ₱24M worth of sales in Q1 2024 by identifying client needs and showcasing suitable investment opportunities.

Customer Support Specialist - Aryeo - WFH

(2023-01 - 2023-09)

• Delivered technical support to U.S-based real estate photographers via Zendesk, resolved listing and platform-related issues.
• Responded to customer inquiries through email, chat, phone and Zoom, and ensured timely and accurate assistance.
• Resolved listing issues to help agents and photographers effectively market real estate properties.

Customer Service Team Lead - Teletech - Quezon City

(2021-12 - 2023-01)

• Supervised daily operations of a customer service team, tracked KPI and led performance improvement initiatives.
• Coached team members to resolve escalations and improve service delivery; recognized with multiple leadership awards in 2022.
• Collaborated with U.S and Australian clients using data-driven strategies to optimize customer experience in a fast-paced environment.

Technical Support Specialist - Sitel - Pasig City

(2021-07 - 2021-12)

• Delivered front-line technical support for software related inquiries through chat, email and phone.
• Ranked Top 1 in training, and live ops for customer satisfaction and resolution speed.
• Promoted to Subject Matter Expert after two months for outstanding ticket handling and product knowledge.

Customer Service Specialist - ePerformax Contact Center - Pasay City

(2020-07 - 2020-12)

• Handled high-volume customer calls, provided fast and accurate support tailored to client needs.
• Achieved Top 1 ranking in customer satisfaction, product knowledge and service metrics.
• Resolved a wide range of customer issues and contributed to consistently high-quality scores.

General Manager - Les Caraibes Beach Resort - San Juan, Batangas

(2015-11 - 2020-11)

• Oversaw full resort operations including budgeting, staffing, reservations, purchasing and guest services.
• Developed and implemented strategic and marketing plans to increase profitability and streamlined processes.
• Led and trained department heads to align team performance with business goals and service standards.

Food and Beverage Manager - Les Caraibes Beach Resort - San Juan, Batangas

(2011-10 - 2015-10)

• Managed food and beverage operations including menu planning, inventory control and staff supervision.
• Organized catering for special events, ensured high-quality service and adherence to guest expectations.
• Recruited, trained and evaluated F & B team members while maintaining compliance with health and safety regulations.

BS - Business Management - STI College (2007-06 - 2011-03)

High School - Distance Learning Center, ABS-CBN (2004-06 - 2007-03)