Avi Sunako

An effective professional. A person who specializes in providing high-quality service to clients. Skilled in internet research and has fast and accurate typing skills Also specializes in customer service and technical support.

TRANSCRIPTIONIST - Gotranscript.com

(2016-01)

• Transcribing audio and video files to text.
• Doing internet research for industry-specific terms.
• Making sure to provide high-quality transcripts

SENIOR CLAIMS CSR - Ammex I-Support Corporation

(2015-01 - 2016-12)

• Handled First Notice of Loss for auto insurance claims.
• Obtained Recorded Statments from customers.

LIFE INSURANCE CSR - EXL Service Philippines, Inc.

(2014-01 - 2015-12)

• Took calls from customers with life insurance policies, answered all their inquiries, addressed all their concerns and processed their requests for documents.

ACCOUNT MANAGER - Acquire Asia Pacific

(2013-01 - 2014-12)

• Sales, B2B, Managed customer accounts and made sure that the customers were satisfied with the service and their business phone system.
• Communicated to customers via phone and email. Made sure all their concerns were addressed.
• Sold additional services (Upsell)

CUSTOMER SERVICE REPRESENTATIVE (TELCO) - Teleperformance Philippines

(2010-01 - 2012-12)

• Took customer calls and made sure to resolve their issues to the best of my ability.
• Promoted as a Resolution Queue Agent (Escalations Team): Took calls from my colleagues in the same site and answered their questions about the system and customer accounts or took over the call if additional steps were needed to fix the problem.

TECHNICAL SUPPORT SPECIALIST - 24/7 Inc.

(2012-01 - 2013-12)

• Assisted customers with their concerns/issues about their internet service provider
• Upselling (internet speed)

Bachelor of Science - Information Technology - CITY OF MALABON UNIVERSITY (2010-01)