Ronnie Barbon
IT Support Specialist | Field & Technical Support
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About
Recent BSIT graduate with hands-on IT Support internship experience in on-site technical support, hardware deployment, and end-user systems troubleshooting. Skilled in hardware diagnostics, computer deployment, Windows installation and re-imaging, Active Directory administration, Windows Server support, and basic network troubleshooting. Completed multiple Cisco Networking Academy courses in networking fundamentals, cybersecurity, and hardware, and recognized for documentation improvements that helped cut repeat support tickets by 70%.
Experience
IT Support (Intern) at Concentrix Daksh Services Philippines Corporation (2025-10 – 2026-03)
- Delivered on-site and remote technical support for end users, diagnosing and resolving desktop, laptop, hardware, software, and peripheral issues.
- Installed, configured, repaired, and deployed desktops, laptops, monitors, printers, and other IT equipment for new and existing employees.
- Performed hardware diagnostics, component replacement, computer assembly/disassembly, and preventive maintenance to restore system functionality.
- Managed Active Directory user accounts, password resets, account unlocks, and access permissions in compliance with company security policies.
- Supported Windows Server administration and network troubleshooting to maintain stable connectivity and system performance.
- Improved technical documentation for completed work, deployments, and issue resolutions — contributing to a 70% reduction in repeat support tickets.
Education
Bachelor of Science in Information Technology – Quezon City University (2021-08 – 2026-06)
