Knight Dizon

Provided technical support and troubleshooting for customer devices, accounts, and services. Resolved hardware, software, connectivity, and service-related issues while delivering excellent customer service. Recommended device protection plans using a consultative sales approach tailored to customer needs.

Technical Support Specialist at ASURION (2026-01 – 2026-05)

• Provided technical support and troubleshooting for customer devices, accounts, and services.
• Resolved hardware, software, connectivity, and service-related issues while delivering excellent customer service.
• Recommended device protection plans using a consultative sales approach tailored to customer needs.
• Educated customers on the long-term value and benefits of protection plans, driving successful enrollments.

Client Account Specialist (Virtual Assistant | Ecommerce) at DCX (2024-07 – 2025-09)

• Managed client accounts and maintained timely communication through email and other channels.
• Processed customer orders, prepared quotations and presentations, and coordinated with suppliers.
• Tracked deliveries, monitored inventory, and ensured accurate order fulfillment.

Inbound Sales & Support Representative at SUTHERLAND (2024-03 – 2024-08)

• Assisted customers with domain names, website hosting, website builders, SEO, and online marketing solutions.
• Recommended products based on customer needs while identifying upselling opportunities.
• Educated customers on product features, pricing, and available services.

Customer Service Representative at IQOR (2023-05 – 2024-03)

• Assisted customers with phone activations, mobile plans, device setup, billing, and service inquiries.
• Troubleshot device, technical, and network-related issues to provide timely resolutions.
• Processed account updates, plan changes, and other customer requests.