Hazel Canlas

Customer-focused Sales, Operations, and Administrative Professional with over 7 years of experience supporting business operations, customer service, sales, and team coordination across multiple industries, including travel. Experienced in managing day-to-day operations, building strong client relationships, optimizing workflows, and using CRM and business management systems to improve efficiency. Recognized for being highly organized, adaptable, and proactive, with the ability to thrive in fast-paced environments while delivering exceptional customer experiences.

Committed to driving operational excellence, supporting business growth, and consistently achieving high standards of service.

Sales and Dispatch Manager - Two North Carolina-based businesses - Angeles City Pampanga, 2009

(2023-01)

• Manage the full job lifecycle from initial customer inquiry through to job completion and invoicing for two North Carolina-based businesses
• Optimize daily dispatch operations by scheduling crews based on routing, urgency, and job priority to improve efficiency and turnaround times
• Handle quoting, invoicing, and job tracking in ServiceM8, ensuring accuracy and smooth workflow across all stages
• Coordinate closely with field teams, sales, and operations to prevent delays and maintain service quality
• Maintain organized job pipelines and ensure no missed tasks, delays, or scheduling conflict

Email Support | Travel Consultant - Dnata Travel Inc under Emirates Group

(2021-01 - 2023-01)

• Managed high-volume email queues, ensuring timely and accurate responses to customer inquiries
• Reduced potential revenue loss by proactively handling booking changes, cancellations, and no-show cases
• Handled complex and escalated concerns independently, resolving issues efficiently without management intervention
• Maintained strong performance in accuracy, response time, and customer satisfaction in a fast-paced environment

Part Time | ESL Teacher - Acadsoc Ltd. & Native Camp

(2019-04 - 2021-01)

Delivered structured English lessons tailored to student needs while tracking progress and adjusting teaching methods

Accounting Clerk - ML Pineda Accounting Firm

(2019-06 - 2020-10)

Assisted with financial data entry, document processing, and tax-related tasks while maintaining accuracy and proper documentation

Bachelor of Science - Aviation Technology - Philippine State College of Aeronautics (Graduated: 2024)