Hazel Canlas

Sales and Operations Manager with over 3 years of hands-on experience in ServiceM8, managing end-to-end field service operations including scheduling, dispatching, quoting, and invoicing. Strong background in CRM systems, customer support, and workflow optimization. Known for staying organized in fast-paced environments, improving lead conversion, and keeping operations running smoothly from start to finish.

Proactive, detail-oriented, and reliable, with a focus on efficiency and client satisfaction.

Sales and Dispatch Manager - Two North Carolina-based businesses - Angeles City Pampanga, 2009

(2023-01)

• Manage the full job lifecycle from initial customer inquiry through to job completion and invoicing for two North Carolina-based businesses
• Optimize daily dispatch operations by scheduling crews based on routing, urgency, and job priority to improve efficiency and turnaround times
• Handle quoting, invoicing, and job tracking in ServiceM8, ensuring accuracy and smooth workflow across all stages
• Coordinate closely with field teams, sales, and operations to prevent delays and maintain service quality
• Maintain organized job pipelines and ensure no missed tasks, delays, or scheduling conflict

Email Support | Travel Consultant - Dnata Travel Inc under Emirates Group

(2021-01 - 2023-01)

• Managed high-volume email queues, ensuring timely and accurate responses to customer inquiries
• Reduced potential revenue loss by proactively handling booking changes, cancellations, and no-show cases
• Handled complex and escalated concerns independently, resolving issues efficiently without management intervention
• Maintained strong performance in accuracy, response time, and customer satisfaction in a fast-paced environment

Part Time | ESL Teacher - Acadsoc Ltd. & Native Camp

(2019-04 - 2021-01)

Delivered structured English lessons tailored to student needs while tracking progress and adjusting teaching methods

Accounting Clerk - ML Pineda Accounting Firm

(2019-06 - 2020-10)

Assisted with financial data entry, document processing, and tax-related tasks while maintaining accuracy and proper documentation

Bachelor of Science - Aviation Technology - Philippine States College of Aeronautics (2025)