Ben Ters

Supported access management for user accounts (provisioning, modification, de-provisioning) in accordance with internal policies Assisted in enforcing least privilege access and role-based access controls (RBAC) Performed incident troubleshooting and documented root causes and remediation steps

IT Engineer at Cloudstaff (2025-09 – Present)

• Supported access management for user accounts (provisioning, modification, de-provisioning) in accordance with internal policies
• Assisted in enforcing least privilege access and role-based access controls (RBAC)
• Performed incident troubleshooting and documented root causes and remediation steps
• Maintained audit-ready documentation for system changes and user access requests
• Assisted with security controls implementation during system updates and configuration changes
• Coordinated with internal teams to resolve security-related issues and service risks
• Supported endpoint and system hardening activities to reduce operational and security risk

IT Engineer L2 at Tata Consultancy Services (2024-03 – 2025-08)

• Managed escalated (L2) incidents and service requests using ServiceNow, ensuring timely resolution while assessing business and security impact
• Enforced IT policies and security standards during troubleshooting, aligning with governance and compliance requirements
• Administered user accounts in Active Directory, including provisioning, modification, and deprovisioning, following least privilege principles
• Performed access validation and ensured proper approvals to support audit and compliance requirements
• Identified and escalated potential security incidents (e.g., phishing attempts, unauthorized access, suspicious login activity)

IT Service Desk Analyst at ATOS Tech (2022-08 – 2024-02)

• Supported compliance initiatives by maintaining accurate documentation and audit trails for all IT service activities
• Conducted root cause analysis on recurring issues and recommended process improvements to reduce operational risk
• Collaborated with Security and GRC teams to address vulnerabilities and improve control effectiveness
• Provided user guidance on IT security best practices, including password management and data protection
• Maintained detailed ticket documentation, ensuring readiness for internal and external audits

Consultant Advocate II at Concentrix (2020-06 – 2022-05)

• Handled inbound and outbound customer interactions while adhering to company policies, regulatory requirements, and data privacy standards
• Verified customer identity using approved authentication procedures to prevent unauthorized access
• Avoided unauthorized disclosure of personal or financial data during customer interactions
• Identified potential risks such as fraudulent activity, suspicious requests, or policy violations
• Applied feedback from QA and compliance audits to improve performance and reduce risk exposure

Bachelor of Science in Information Technology – ACCESS COMPUTER COLLEGE (2015 – 2019)