Bennett Feraer

Business Analyst / Scrum Master with 6+ years of experience supporting software delivery and agile execution across regulated, data-driven, and enterprise environments. Proven expertise enabling Scrum and scaled Agile ways of working, maintaining delivery visibility, and supporting teams through backlog hygiene, dependency tracking, and cross-team coordination. Strong background in Jira and Confluence usage, documentation standards, data analysis, and continuous improvement, with experience partnering closely with R&D, engineering, and product teams to support predictable delivery.

Senior Business Analyst Supervisor / Platform Owner at Smart Communications, Inc. (2022-05 – 2023-10)

• Supported agile delivery execution for a large, customer-facing enterprise platform, partnering with engineering, QA, and product teams to maintain consistent sprint and release cadence.
• Maintained backlog hygiene, facilitated refinement sessions, supported sprint planning, and coordinated work allocation across teams.
• Provided delivery visibility through status tracking, dashboards, defect reporting, and release readiness artifacts.
• Led impediment identification and escalation, supporting teams in adjusting plans when priorities, dependencies, or constraints shifted.
• Performed data analysis and system validation across integrated platforms (Salesforce–SAP), supporting quality, auditability, and operational compliance.
• Led L1/L2 incident triage, root cause analysis, and production support coordination.

Business Analyst at Macquarie Group Services (Philippines), Inc. (2020-02 – 2021-12)

• Supported software delivery and analysis for enterprise platforms used by Legal and Compliance teams operating under the ISDA framework, providing exposure to capital markets and derivatives transactions.
• Performed data collection, SQL-based validation, and reporting analysis to ensure data accuracy, integrity, and compliance.
• Translated business, regulatory, and operational needs into system workflows, functional documentation, and user stories.
• Supported Agile delivery practices including sprint ceremonies, backlog refinement, testing coordination, and UAT facilitation.
• Partnered with globally distributed stakeholders and senior leadership, enabling clear communication, documentation, and delivery alignment.
• Administered and optimized Jira and Confluence usage, supporting workflow alignment, documentation standards, and team transparency.

Business Analyst at Pointwest Innovations Corporation (2016-09 – 2019-12)

• Supported end-to-end SDLC delivery for enterprise systems across financial and retail domains.
• Conducted AS-IS and TO-BE analysis, process mapping, and gap analysis to support solution design.
• Authored BRDs, FRDs, use cases, and functional specifications.
• Coordinated closely with developers, QA, and project managers to ensure predictable delivery.

Volunteer Full Stack Developer at Care My Way (2025-01 – 2026-01)

• Support agile delivery for a distributed development team, including sprint planning, backlog refinement, demos, and documentation.
• Create and maintain process documentation, templates, and workflows to build a centralized web platform built on Amazon Web Services for connecting geriatric care providers and potential patients.
• Perform solution analysis and validation with a strong focus on usability and adoption.

Diploma in Software Development – Southern Alberta Institute of Technology (SAIT) (2024-01 – 2025-08)

Bachelor of Arts in Management Economics, Minor in Finance – Ateneo de Manila University (2016)