Jc Lazo

Certified Scrum Master (PSM I) and Business Systems Analyst with 11+ years of experience across planning, design, implementation and support, including 3+ years serving as Scrum Master for cross-functional product teams. Proven at coaching teams in Agile practices, removing impediments, keeping stakeholders aligned with development teams, and maintaining a healthy, prioritized backlog.

Combines

Scrum facilitation with strong requirements elicitation, documentation and client management, with prior experience as Project Manager, Project Lead and Business/System Analyst.

Business Systems Analyst III & Scrum Master at Arch Global Services (Philippines) Inc. (2024-06 – Present)

• Serve as Scrum Master for the Revo reinsurance application team, guiding adherence to Scrum practices and promoting transparency, open communication and timely ticket flow.
• Coach team members in Agile ways of working to build self-organization and continuous improvement.
• Elicit requirements from end users and underwriters, and validate technical feasibility with the Development Team Lead before work enters the sprint.
• Report directly to the VP for IT-Reinsurance, keeping leadership informed of progress and risks.
• As part of the External Claims team, oversee transfers between TPAs: act as liaison, ensure timely communication of deliverables and verify data accuracy for each transfer.

Business Analyst & Scrum Master at Aique Innovation (2023-06 – 2024-05)

• Acted as Scrum Master for the OTA project (GalaGo! app and web), keeping team members and stakeholders (Product Owner and client) aligned.
• Owned the Project Backlog: wrote user stories and set priorities with the Product Owner so each upcoming sprint was ready to start.
• Ensured completeness of documentation for every project phase.

Business Analyst at Collabera (Cebu Pacific Air) (2022-10 – 2023-03)

• Liaised between the business unit, technical team and vendors on multiple projects.
• Led requirements elicitation and authored BRDs.
• Projects: ICP Integrations (crew scheduling optimization), CEBUniforms (crew uniform ordering web app), Project RATS (vendor emergency-equipment auditing integrated with AMOS).

Systems Administrator at Vertere Global Services (Meralco) (2022-06 – 2022-09)

• Subject matter expert for an assigned application; managed issues, modifications and enhancements.
• Created user requirements and test scripts, and ran validations.

Solutions Analyst at KG Tiger (Signant Health) (2021-09 – 2022-06)

• Ensured project eScales were functional and approved by stakeholders through functional testing and paper-to-eScale comparisons.
• Facilitated stakeholder meetings to define MVP and project requirements; authored SRS documents.

Business Process Analyst at KMC Solutions (Inchcape Inc.) (2021-04 – 2021-08)

• Produced scoping documents and user documentation; gathered requirements and performed data validation.

Business Analyst / System Analyst at 24/7 International Inc. (deployed at UNILAB) (2019-04 – 2021-04)

• Liaised between PMs and the Development Team; produced requirements and functional specifications, project assessments and timelines, and oversaw on-time delivery.
• Projects: Onboarding SLA Monitoring, Benefits SLA Monitoring, Corporate IT Contracts Management System, MedPass and HealthTracker (COVID-19 symptom tracking), Health Laboratory Brixton (swab test tracking), and brand websites (Solmux, Alaxan, Decolgen).

Business Analyst at Equitable Computer Services (2018-11 – 2019-03)

• BRDs and user manuals for Chevron POS projects.

Project Lead at JIMAC Incorporated (2018-05 – 2018-11)

• Managed projects from pre-sales turnover to implementation, owned timelines and client commitments.

Business Analyst at Primover Consultancy Inc. (2017-10 – 2018-04)

• Documentation and process BA across six projects; Technical Lead for DMS and Mobile Ordering Application.

Project Manager at Summit Media (2017-04 – 2017-10)

• End-to-end web project management, team management, weekly status reports and bi-weekly team check-ins.

Software Support & Implementation Associate at Quorus Concepts and Designs (2014-12 – 2017-04)

• End-to-end ERP implementation: planning, training, change management and maintenance.

BS in Computer Science – National University Manila