Blessilda Dimaapi
Dedicated Administrative and Virtual Assistant
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About
Dedicated Administrative and Virtual Assistant who thrives on creating order, improving efficiency, and helping businesses operate smoothly. With a strong foundation in administrative support, customer service, and business operations, I specialize in managing multiple priorities while maintaining exceptional accuracy and professionalism. Known for my proactive approach, adaptability, and strong organizational skills, I build efficient systems, communicate effectively with clients and stakeholders, and consistently deliver dependable support.
Proficient in Microsoft Office, Google Workspace, Canva, ClickUp, GoHighLevel, ActiveCampaign, and ClickFunnels, I am committed to becoming a trusted partner who helps teams stay organized, productive, and focused on achieving their goals.
Experience
Virtual Assistant - Online Helpers
(2023-05 - 2024-12)
- Provided prompt, professional support to clients through multiple communication channels.
- Verified customer requests and maintained accurate records and special instructions.
- Stayed current on products, pricing, and promotions to provide accurate information.
- Maintained compliance with company policies and quality standards.
Social Media Manager - Freenet Cafe (VPN Provider)
(2022-08 - 2023-01)
- Managed Facebook content and community engagement.
- Responded to inquiries through Facebook, Telegram, and email.
Customer Service Representative - Teleperformance
(2021-08 - 2022-01)
- Handled telecommunications inquiries and basic technical troubleshooting.
- Resolved customer concerns while maintaining a positive customer experience.
Customer Service Representative - VXI
(2020-11 - 2021-06)
- Assisted customers with online money processing accounts.
- Resolved account concerns using critical thinking and problem-solving.
- Assisted both calls and live chat.
Customer Service Representative - Concentrix
(2020-01 - 2020-07)
- Supported online banking customers and addressed account concerns.
- Provided secure, accurate, and empathetic customer assistance.
Corporate Development Specialist - Cumberland Development Corp.
(2017-05 - 2019-09)
- Coordinated permit processing and liaised with government offices.
- Prepared legal documentation and supported company legal processes.
- Organized corporate events and administrative activities.
Education
Bachelor of Arts - Political Science - Baliuag University (2013 - 2017)
