Bobzie Antonio
Player Support / Player Experience Specialist
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About
Player Support and BPO professional with 15+ years of experience supporting live service games, moderating content, and delivering high-quality customer experiences. Strong background in ticket investigation, policy enforcement, escalation handling, and cross-team collaboration with developers. Experienced in maintaining SLAs, player satisfaction, and operational excellence within gaming environments.
Experience
Player Support Specialist - Keywords Studios - Pasig, NCR
(2024-01)
- Act as the primary liaison between clients and the gaming community.
- Investigate and resolve player issues through accurate, timely ticket handling.
- Escalate complex cases and provide actionable player feedback to development teams.
- Maintain detailed case documentation while meeting quality and SLA standards.
Content Moderator - TaskUs - Antipolo, Calabarzon
(2021-09 - 2023-10)
- Moderated user-generated content in compliance with platform policies and guidelines.
- Ensured quality, safety, and consistency across reviewed submissions.
Game Master – Bandai Namco Entertainment - Elite Global Sourcing - Pasig, NCR
(2019-08 - 2021-02)
- Supported players with game-related and account inquiries.
- Monitored live game environments and resolved in-game issues and disruptions.
Game Master – Webzen - Elite Global Sourcing - Pasig, NCR
(2017-08 - 2019-08)
- Enforced game rules and policies to ensure fair play and player satisfaction.
- Managed player disputes and delivered in-game and customer support.
Customer Service Representative - Lazada
(2017 - 2017)
CSR - Comcast (Xfinity)
(2015 - 2016)
In-Game Support Specialist - Bioware
(2014 - 2015)
CSR - AT&T / DirecTV / Verizon Business / Microsoft
(2007 - 2014)
- Delivered multi-channel customer support (phone, email, ticketing systems).
- Resolved billing, technical, account, and service-related issues.
- Consistently met quality, productivity, and customer satisfaction targets.
Education
Advance Diploma - Gaming & Animation - Informatics International College
Advance Diploma - Information Technology - Informatics International College
Bachelor of Science - Information Technology - Far Eastern University – East Asia College
