Deborah Manantan

Customer Service Specialist

Player Support Agent at Keywords Studios (2024-04 – 2026-06)

• Resolved player issues involving account access, gameplay, purchases, and technical concerns.
• Investigated player reports using account history and game logs to identify issues and escalate confirmed bugs when necessary.
• Documented cases accurately while meeting quality standards and service-level agreements.

Trust & Safety Associate at TaskUs (2020-09 – 2022-05)

• Assisted customers and delivery partners with account, order, and delivery-related concerns.
• Investigated safety reports and escalated urgent incidents to specialized teams when necessary.
• Applied company policies consistently while meeting productivity and quality standards.

Provider Service Advocate at Teleperformance (2019-09 – 2020-07)

• Assisted healthcare providers with benefits, eligibility, and claims-related inquiries.
• Explained coverage, prior authorization, and appeals processes based on member policies.
• Resolved provider concerns while meeting quality and customer service standards.

Computer Operator at EDP Computer Repair and Digital Printing Services (2012-06 – 2020-03)

• Assisted customers with printing, formatting, research, and document preparation services.
• Maintained organized records while handling sensitive customer information responsibly.
• Delivered professional customer service in a fast-paced environment.

Secondary – Liceo di San Lorenzo (2010 – 2014)

Bachelor of Science in Nursing – University of Santo Tomas (2014 – 2015)

Bachelor of Science in Nursing – Our Lady of Fatima University (2016-06 – 2016-11)