Brien Navalta

Principal Support Engineer / Principal Software Engineer with 17+ years of IT experience and strong specialization in Oracle Fusion HCM, including Core HR and Talent Management support, technical troubleshooting, and enterprise customer guidance. Experienced in resolving complex service requests, analyzing diagnostics and browser logs, coordinating with development teams, and translating technical findings into clear customer-facing action plans. Brings a combined background in Oracle Cloud support, HCM implementation leadership, application support, and infrastructure operations across Oracle, Accenture, CBI, Hewlett Packard, Unilab, and San Miguel Corporation.

Principal Support Engineer (IC4) - Oracle Philippines - Philippines

(2022-05 - 2026-05)

• Managed high-complexity Oracle Fusion HCM service requests for enterprise customers, with specialization in Core HR and Talent Management.
• Investigated functional and technical issues using diagnostics, SQL, HAR files, and product behavior analysis to isolate root causes and identify next actions.
• Coordinated with development and internal Oracle stakeholders on suspected product defects, evidence gathering, escalation quality, and long-term resolution paths.
• Produced clear customer communications that explained issue scope, support boundaries, configuration responsibilities, and validation expectations in TEST and production environments.
• Guided customers and internal teams on troubleshooting Oracle HCM features such as profiles, journeys, list-of-values behavior, and related configuration dependencies.
• SME for Core HR / SME for Talent Management / SME backup for Oracle Learning / SME backup for Oracle Recruiting

Application Development Team Lead – Oracle HCM / Recruiting - Accenture

(2020-01 - 2022-04)

• Led design, implementation, and configuration of Oracle HCM and Oracle Recruiting solutions for client environments.
• Managed project planning, requirements discussions, client updates, customization activities, onboarding support, and implementation documentation.
• Supported new customer setup, data integration, issue resolution, and feature rollout while coordinating with client success and delivery teams.

Systems / Applications Specialist|_oil_energy - Chicago Bridges and Iron, Philippines - City of Makati

(2013-12 - 2019-09)

• Implementations Lead and Support after internal deployment.
• Supported recruiting systems globally through user access administration, license tracking, issue resolution, and vendor coordination.
• Troubleshot application errors, monitored service disruptions, documented bugs, and maintained change and fix records under SLA-driven support processes.

ITO Systems Engineer - Hewlett Packard - Mandaluyong City

(2012-05 - 2013-01)

HP Laptop Advanced Technical Support TSR2 - Stream Global Services - Pasig City

(2011-01 - 2011-12)

Purchasing Raw Materials Analyst - Unilab, Inc.

(2009-12 - 2010-12)

IT Support / Admin - San Miguel Corporation – Iligan Coconut Oil Mill

(2007-04 - 2009-10)

BS Information Technology - Information Technology - St. Michael's College, Iligan City (2002-06 - 2007-04)

BS Computer Science - Computer Science - St. Michael's College, Iligan City (2002-06 - 2007-04)