Bright Otanwa

Results-driven Customer Support Specialist and Telesales Agent or Cold caller with proven success in high-volume outbound sales, cold calling, and inbound support operations across international remote environments. Holder of a B.Sc. in Statistics and Computer Science, bringing an analytical edge to CRM management, pipeline accuracy, and datadriven sales strategies. Demonstrated ability to exceed conversion quotas, resolve escalations with empathy, and maintain 90%+ first-call resolution rates.

Fully equipped with a dedicated home office, fibre-optic connectivity, and full flexibility across US and European time zones.

Cold Caller at Call Expert (2025-11 – 2026-02)

• Executed high-volume outbound sales campaigns, consistently surpassing monthly conversion quotas and revenue targets.
• Applied consultative needs-analysis techniques with prospective clients, handling objections and closing sales on the first call.
• Managed a dual-function queue, handling inbound support inquiries while converting service calls into crosssell and up-sell opportunities.
• Maintained precise CRM records, sales pipeline logs, and customer interaction data in real time during active calls — zero data loss.
• Operated autonomously under rigid KPI and QA frameworks, consistently meeting Average Handle Time (AHT) benchmarks.

Cold Caller & Telemarketer at Phoenix Lead (2024-01 – 2025-12)

• Generated qualified B2B and B2C leads through targeted cold-calling campaigns across multiple industries.
• Built rapport rapidly with prospects, identifying pain points and aligning product value to drive pipeline growth.
• Consistently met and exceeded daily call volume and lead qualification targets set by campaign managers.
• Accurately logged all prospect interactions and outcome data into CRM systems for follow-up and reporting.

Technical Support Representative at Airtel Nigeria (2023-02 – 2024-02)

• Delivered high-level remote technical support via Zendesk, resolving internet connectivity and mobile software issues for a large user base.
• Achieved 90%+ first-call resolution rate by troubleshooting device configurations and network latency issues effectively.
• Maintained composure and professionalism during high-volume periods, ensuring customer satisfaction at every touch-point.

School Brand Ambassador at Cowrywise (Fintech) (2023-02 – 2024-10)

• Promoted financial literacy and digital product adoption among students, leading workshops that drove significant platform sign-up growth.
• Managed digital media publicity and community engagement campaigns for a leading Nigerian fintech platform.

Outgoing Global Entrepreneur & Talent (OGET) at AIESEC Nigeria (2021-03 – 2022-09)

• Facilitated international professional internship placements, guiding applicants through global exchange processes.
• Developed leadership pipelines and supported organizational growth through talent recruitment and retention initiatives.

Marketing & Design Intern at Jobberman Nigeria (2019-11 – 2020-03)

• Created visual marketing materials and analysed consumer behaviour data to provide actionable insights for sales teams.

B.Sc. in Statistics & Computer Science – Joseph Sarwuan Tarka University (2021-02 – 2024-10)