Sales Manager - DMCI Homes
Lead and manage a team of property consultants focused on residential real estate sales and client acquisition.
- Coach consultants on prospecting, client engagement, property presentation, computations, objection handling, and closing strategies.
- Monitor sales activity, pipeline progress, and team performance to maintain accountability and consistent execution.
- Support client consultations and closing strategies while helping consultants move opportunities through the sales pipeline.
- Drive team performance through structured targets, activity tracking, coaching, and performance follow-through.
- Supported approximately ₱17 million in team sales from 1-bedroom and 2-bedroom residential unit sales.
Property Consultant - Robinsons Land Corporation
(2025-01 - 2025-04)
Contract-based position managing inbound sales inquiries and lead qualification.
- Managed inbound sales inquiries across social media, email, and messaging platforms and qualified prospects based on buying potential.
- Coordinated site visits, property trippings, follow-ups, and client communication to move leads through the sales pipeline.
- Maintained structured CRM records to improve pipeline visibility and follow-up efficiency.
- Participated in manning and saturation activities to generate and capture new leads.
- Personally closed a 1-bedroom residential unit valued at approximately ₱9 million.
Social Media Manager - Local Client
(2024-11 - 2025-12)
Short-term role managing end-to-end social media operations.
- Managed end-to-end social media operations, including content planning, execution, scheduling, and performance tracking.
- Built content calendars and developed captions and short-form content aligned with brand positioning and lead-generation objectives.
- Launched and managed Meta Ads campaigns, including audience targeting, budget allocation, and performance optimization.
- Handled online inquiries, comments, and messages to support engagement, lead capture, and timely customer response.
Real Estate Virtual Assistant - Local Client
(2024-01 - 2025-09)
Part-time role managing inbound buyer inquiries and supporting the sales team.
- Managed inbound buyer inquiries and supported timely responses throughout the lead-handling process.
- Pre-qualified prospects, coordinated appointments, and maintained follow-ups for the sales team.
- Maintained organized client pipeline and communication records to support consistent follow-through.
Customer Service / Sales Team Leader - Foundever | SimpliSafe (U.S. Sales Account) - Philippines (Onsite)
(2022-07 - 2025-10)
Progressed from Customer Service & Sales Agent to Team Leader, building 4 years of BPO experience across sales, customer service, and team leadership.
- Led 15–18 agents and managed performance across sales, customer experience, quality, and operational KPIs.
- Coached agents on sales conversion, objection handling, product positioning, and performance improvement.
- Monitored Sales Conversion, AHT, CSAT, Quality, and First Call Resolution to identify gaps and drive action plans.
- Conducted coaching sessions and performance reviews while reinforcing accountability, discipline, and continuous improvement.
- Handled escalations and complex customer concerns while protecting customer experience and brand trust.
- Used CRM and reporting tools to track performance, identify trends, and support data-based decisions.
