C-jay Gapol

Sales and people leader with 4 years of BPO experience in a high-performance U.S. sales account, progressing from Customer Service & Sales Agent to Team Leader. Experienced in leading 15–18 agents, managing sales and service KPIs, coaching for performance, and handling complex customer escalations. Real estate experience spans sales support, lead qualification, client coordination, property consulting, and residential sales management, including a personal ₱9M unit sale and support for approximately ₱17M in team sales.

Sales Manager - DMCI Homes

Lead and manage a team of property consultants focused on residential real estate sales and client acquisition.

• Coach consultants on prospecting, client engagement, property presentation, computations, objection handling, and closing strategies.
• Monitor sales activity, pipeline progress, and team performance to maintain accountability and consistent execution.
• Support client consultations and closing strategies while helping consultants move opportunities through the sales pipeline.
• Drive team performance through structured targets, activity tracking, coaching, and performance follow-through.
• Supported approximately ₱17 million in team sales from 1-bedroom and 2-bedroom residential unit sales.

Property Consultant - Robinsons Land Corporation

(2025-01 - 2025-04)

Contract-based position managing inbound sales inquiries and lead qualification.

• Managed inbound sales inquiries across social media, email, and messaging platforms and qualified prospects based on buying potential.
• Coordinated site visits, property trippings, follow-ups, and client communication to move leads through the sales pipeline.
• Maintained structured CRM records to improve pipeline visibility and follow-up efficiency.
• Participated in manning and saturation activities to generate and capture new leads.
• Personally closed a 1-bedroom residential unit valued at approximately ₱9 million.

Social Media Manager - Local Client

(2024-11 - 2025-12)

Short-term role managing end-to-end social media operations.

• Managed end-to-end social media operations, including content planning, execution, scheduling, and performance tracking.
• Built content calendars and developed captions and short-form content aligned with brand positioning and lead-generation objectives.
• Launched and managed Meta Ads campaigns, including audience targeting, budget allocation, and performance optimization.
• Handled online inquiries, comments, and messages to support engagement, lead capture, and timely customer response.

Real Estate Virtual Assistant - Local Client

(2024-01 - 2025-09)

Part-time role managing inbound buyer inquiries and supporting the sales team.

• Managed inbound buyer inquiries and supported timely responses throughout the lead-handling process.
• Pre-qualified prospects, coordinated appointments, and maintained follow-ups for the sales team.
• Maintained organized client pipeline and communication records to support consistent follow-through.

Customer Service / Sales Team Leader - Foundever | SimpliSafe (U.S. Sales Account) - Philippines (Onsite)

(2022-07 - 2025-10)

Progressed from Customer Service & Sales Agent to Team Leader, building 4 years of BPO experience across sales, customer service, and team leadership.

• Led 15–18 agents and managed performance across sales, customer experience, quality, and operational KPIs.
• Coached agents on sales conversion, objection handling, product positioning, and performance improvement.
• Monitored Sales Conversion, AHT, CSAT, Quality, and First Call Resolution to identify gaps and drive action plans.
• Conducted coaching sessions and performance reviews while reinforcing accountability, discipline, and continuous improvement.
• Handled escalations and complex customer concerns while protecting customer experience and brand trust.
• Used CRM and reporting tools to track performance, identify trends, and support data-based decisions.

AB Communications - Communications - Tangub City Global College (2020 - 2021)