Cailles, Barbara

Computer Engineering graduate with hands-on experience in IT support, hardware and software troubleshooting, computer deployment, user onboarding, and IT asset management. Skilled in technical support, documentation, and AI-assisted software development using modern productivity and automation tools. Experienced in supporting users, maintaining accurate records, and utilizing Generative AI, prompt engineering, and workflow automation to improve efficiency.

Detail-oriented, adaptable, and eager to contribute to technical support and IT operations teams.

IT Support Intern - Chiyoda Philippines Corporation

(2025-06 - 2025-08)

• Deployed and configured desktop computers.
• Performed SSD, RAM, and CMOS battery replacements to support hardware maintenance and upgrades.
• Managed and updated IT asset records within the company's asset management system, ensuring accurate tracking of hardware and peripherals.
• Provided first-level technical support by diagnosing and resolving hardware and software issues, assisting users, and documenting support activities.

PC Repair & Technical Support — Freelance / Side Hustle - Self-employed

• Diagnosed and troubleshot common PC hardware and software issues.
• Performed PC assembly, disassembly, upgrades, and component replacement.
• Replaced and upgraded SSDs, RAM, and power supply units (PSUs).
• Performed SSD cloning and system migration when upgrading storage devices.
• Installed and configured Windows, Microsoft Office, device drivers, and essential software.
• Provided basic technical support and hardware recommendations to clients.

Bachelor of Science - Computer Engineering - University of Rizal System – Morong Campus (2022 - 2026)

High School Diploma - Science, Technology, Engineering and Mathematics (STEM) - Pililla National High School (2020 - 2022)