Mark Joshua Trinidad
BS Information Technology graduate with hands-on experience in IT support, hardware and software troubleshooting, system deployment, and end-user technical support
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About
BS Information Technology graduate with hands-on experience in IT support, hardware and software troubleshooting, system deployment, and end-user technical support. Experienced in Windows administration, Active Directory, basic Microsoft Azure, ticketing systems, and basic networking. Strong analytical and communication skills with a willingness to learn, travel, and provide field technical support.
Experience
Waltermart Head Office IT Support - JCW OUTSOURCING AND MANAGEMENT SERVICES,INC
(2026-01 - 2026-06)
- Diagnosed and resolved Windows, application, and software-related issues on desktops and laptops.
- Managed user accounts in Active Directory, including account creation, password resets, account unlocking, and access management
- Installed, configured, and deployed desktops, laptops, peripherals, and user accounts for newly onboarded employees.
- Troubleshot software installation, operating system, and application issues to minimize user downtime.
- Provided technical support to end users by resolving IT requests through the company's ticketing system while ensuring timely issue resolution.
- Assisted users by explaining system features and functionality during setup and support sessions.
- Installed, configured, and maintained business software and operating systems.
- Managed and tracked IT assets, including deployment and lifecycle management.
- Assisted users with software usage, account access, and system navigation while providing clear technical guidance.
IT Support (Freelance) - Bestlink College of the Philippines (IT DEPT)
(2022-07 - 2025-07)
- Provided campus-wide hardware, software, and network support, increasing system reliability and user satisfaction
- Diagnosed, repaired, and upgraded desktops, laptops, and peripherals, extending equipment lifespan and reducing downtime
- Installed, configured, and maintained printers, routers, and IT devices to ensure uninterrupted daily operations
- Conducted monthly PC health and inventory checks.
- Supported events with sound, cameras, and lighting.
Freelance Developer
(2023 - 2025)
- Developed and maintained software applications based on client requirements.
- Participated in the full software development process from planning to deployment.
- Collaborated with clients to gather requirements and deliver functional solutions.
- Created and maintained clean, organized, and well-documented code.
Education
Bachelor of Information and Technology (BSIT) - Information Management - Bestlink College of the Philippines (2025-07)
