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IT Staff / Hardware and Software Support
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About
Motivated and detail-oriented Information Technology graduate with corporate experience in IT infrastructure support, hardware/software troubleshooting, and junior network administration. Possesses a strong foundation in Cisco routing and switching, network protocols, and Windows Server environments. Proven track record of maintaining local area network (LAN) stability and supporting end-users in fast-paced environments.
Currently expanding networking expertise through structured laboratory deployments and actively preparing for the Cisco Certified Network Associate (CCNA) certification. Seeking an entry-level Network Engineer, NOC Technician, or Associate Network Administrator role to contribute technical problem-solving skills to organizational success
Experience
IT Staff / Hardware and Software Support at TOPRANK Review Academy (2025-07 – Present)
- Maintain and monitor corporate Local Area Network (LAN) infrastructure, diagnosing and resolving daily connectivity, IP conflict, and switch port configuration issues.
- Configure, deploy, and support network printers and peripheral devices across different subnets, ensuring seamless network discovery and static IP mapping.
- Manage user accounts and computer objects within a Windows network environment to maintain secure access control.
- Troubleshoot complex hardware, software, and basic network routing bugs for desktop computers and workstations under tight operational deadlines.
- Oversee IT asset tracking and network hardware equipment inventory for the facility.
IT Intern (Hardware and Software Support) at TOPRANK Review Academy (2025-04 – 2025-07)
- Assisted network personnel in diagnosing physical Layer 1 network cabling faults and workstation connectivity issues.
- Deployed clean operating system installations and standard corporate software applications across multi-user workstations.
- Conducted routine preventative maintenance and system checks on core learning facility computers.
- Supported daily IT service desk operations, ensuring high user satisfaction through prompt technical intervention.
Education
Bachelor of Science in Information Technology – The National Teachers College (2021-01 – 2025-12)
Undergraduate Coursework in Computer Technology – Universidad de Manila (2015-01 – 2018-12)
