Carmel Jean

To make use of my skills to achieve goals in a company that focuses on customer satisfaction and customer experience.

CUSTOMER SERVICE REP. - TELETECH

(2018-04 - 2018-12)

• Assist customers with their online ordered products
• Help customers track their orders and process refunds
• Help customers in placing their order online

TECHNICAL REP. - THE RESULTS COMPANIES

(2019-08 - 2020-01)

• Assist customers with their cable, phone and internet services
• Troubleshoots their cable, phone and internet
• Provides general inquiries from their account with regards to their plans

EMAIL SUPPORT/FREELANCER - 1840 AND CO. (PREVIOUSLY OPSIFY PHILS.)

(2020-04 - 2022-12)

• Assist users specifically teachers, parents, students and administrators on the communication platform
• Provides general inquiries from their accounts with regards to the classes, schools, etc. They are linked in
• Changing customer's role, assist on how to access app, see messages

TIER 2 LEVEL SUPPORT/ ESCALATIONS - 1840 AND CO. (PREVIOUSLY OPSIFY PHILS.)

(2020-04 - 2022-12)

• Handled 20 tickets (equivalent to 20 customers) per hour via Zendesk, totaling 160 tickets daily
• Handled 3 chat windows at a time
• Handled about 5-10 escalations daily
• Attended regular meetings with the clients to work on improving the overall team performance
• Trained some of New Hires

VIRTUAL ASSISTANT-FREELANCER - THE PERFECT PLACE EVENT SUITE

(2022-11)

• Assist clients booking their events, answering emails, calls and texts
• Doing administrative tasks like responding to emails, emailing clients their décor, etc
• Doing daily tasks such as checking calendars for appointments, tours, answering queries about the rates, editing pictures/images for decor, updating and editing sites, sending invoices and proposals

Bachelor of Elementary Education - Special Education - CEBU NORMAL UNIVERSITY (2018)

CORDOVA ACADEMY COOPERATIVE SCHOOL (2014)