CUSTOMER SERVICE REP. - TELETECH
(2018-04 - 2018-12)
- Assist customers with their online ordered products
- Help customers track their orders and process refunds
- Help customers in placing their order online
TECHNICAL REP. - THE RESULTS COMPANIES
(2019-08 - 2020-01)
- Assist customers with their cable, phone and internet services
- Troubleshoots their cable, phone and internet
- Provides general inquiries from their account with regards to their plans
EMAIL SUPPORT/FREELANCER - 1840 AND CO. (PREVIOUSLY OPSIFY PHILS.)
(2020-04 - 2022-12)
- Assist users specifically teachers, parents, students and administrators on the communication platform
- Provides general inquiries from their accounts with regards to the classes, schools, etc. They are linked in
- Changing customer's role, assist on how to access app, see messages
TIER 2 LEVEL SUPPORT/ ESCALATIONS - 1840 AND CO. (PREVIOUSLY OPSIFY PHILS.)
(2020-04 - 2022-12)
- Handled 20 tickets (equivalent to 20 customers) per hour via Zendesk, totaling 160 tickets daily
- Handled 3 chat windows at a time
- Handled about 5-10 escalations daily
- Attended regular meetings with the clients to work on improving the overall team performance
- Trained some of New Hires
VIRTUAL ASSISTANT-FREELANCER - THE PERFECT PLACE EVENT SUITE
(2022-11)
- Assist clients booking their events, answering emails, calls and texts
- Doing administrative tasks like responding to emails, emailing clients their décor, etc
- Doing daily tasks such as checking calendars for appointments, tours, answering queries about the rates, editing pictures/images for decor, updating and editing sites, sending invoices and proposals
