Nikko Flororita
Customer Service Representative / Virtual Assistant
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About
Detail-oriented and dependable with experience in customer service, business development, and data entry in both remote and office environments. Also have experience in CRM management, appointment scheduling, lead generation, and back-office operations. Proven ability to handle high-volume tasks with accuracy, strong communication skills, and a focus on efficiency and client satisfaction. Seeking to contribute to a dynamic outsourcing company.
Experience
Customer Service Representative / Virtual Assistant - Richey Insurance Agency (SWAK BPO) - Clark, Pampanga
(2024-03 - 2024-08)
- Provided customer service support via phone, email, and CRM platforms
- Managed appointment scheduling and client follow-ups
- Performed data entry and maintained accurate customer records
- Assisted in back-office administrative tasks and daily operations
- Ensured timely processing of client requests and documentation
Enumerator / Data Encoder (Contract) - Philippine Statistics Authority (PSA) - San Fernando, Pampanga
(2023-08 - 2023-12)
- Conducted data collection, verification, and encoding of survey information
- Maintained large-scale databases with accuracy and confidentiality
- Performed quality checks to ensure data integrity and completeness
- Prepared and organized reports for submission and review
Business Development Representative (Work From Home) - Salary.com
(2023-04 - 2023-07)
- Conducted outbound calls to generate and qualify sales leads
- Scheduled appointments and coordinated meetings with prospects
- Updated CRM systems with client interactions and lead status
Education
Bachelor of Science - Civil Engineering - Pampanga State University – Main Campus (2017 - 2020)
