Carmina Cuala

Healthcare administration professional with 4+ years of hospital experience in patient records, EHR data entry, billing, and documentation. Maintains accurate, confidential records and supports efficient patient-service workflows.

Independent Financial Advisor (Commission-Based) - Manulife

(2021)

• Advise clients on insurance and financial protection options tailored to their needs
• Guide clients through policy applications, documentation, and follow-ups
• Maintain client relationships through policy reviews and ongoing service

Operations Customer Expert - Teleperformance Philippines

(2024-10 - 2025-02)

• Resolved customer inquiries and accurately documented concerns in CRM and database systems
• Managed sensitive customer information confidentially
• Maintained customer records and case details to support service workflows

Encoder - De Jesus General Hospital

(2019-06 - 2022-02)

• Encoded and maintained accurate patient information in the hospital database
• Responded to patient and relative inquiries while protecting confidential information
• Supported healthcare documentation and administrative workflows

Billing Clerk - Marcelo Hospital of Baliwag Inc.

(2017-09 - 2018-05)

• Processed medical supplies, procedures, and services in the billing system; generated invoices and maintained records

Counter Assistant - SM Appliance Center

(2017-03 - 2017-08)

• Processed customer transactions and payments, supported inventory management, and maintained an organized service counter

HR Clerk - Sanford Marketing Corp.

(2016-08 - 2016-12)

• Maintained employee records, coordinated applicant interviews and scheduling, and supported new-hire orientation

Admitting Clerk - Sto. Niño Hospital

(2016-03 - 2016-08)

• Created and retrieved patient records, encoded admission information, and assisted with outpatient services and inquiries

Bachelor of Science - Psychology - Baliuag University (2011 - 2014)

Bachelor of Science - Nursing – studies - Baliuag University (2009 - 2011)