Catherine

I am a hardworking and efficient customer service professional dedicated to resolving complex issues with speed and accuracy. I consistently leverage my technical skills and positive attitude to deliver high-quality support while meeting all performance goals.

Email/Chat Support at Concentrix (2024-05 – Present)

Managed high-volume inquiries and professionalism. Provided efficient solutions to client issues while maintaining service quality standards.

Customer Service Rep. at Inspiro (2024-04 – 2024-05)

Assisted customers with account inquiries and service concerns. Developed foundational skills in email/call handling and problem-solving.

Service Crew at Rice in a Box (2014-10 – 2015-03)

• Greeting customers warmly and assisting them with menu or product inquiries.
• Taking orders accurately and processing payments via Point of Sale (POS) systems or cash registers.

Service Crew at Rice in a Box (2018-06 – 2019-02)

• Greeting customers warmly and assisting them with menu or product inquiries.
• Taking orders accurately and processing payments via Point of Sale (POS) systems or cash registers.

Production Assistant at Fiberworld Inc. (2014-04 – 2014-08)

Operating machinery or manual tools to assemble components or finish products.

Undergraduate in Hotel and Restaurant Services – Emmanuel John Institute of Science and Technology (2012-01 – 2013-01)

– Valenzuela National High School (2008-01 – 2012-01)