Catherine
Guest Experience Specialist | Non-Voice Reservations & Booking Support | Chat & Email Expert
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About
I am a hardworking and efficient customer service professional dedicated to resolving complex issues with speed and accuracy. I consistently leverage my technical skills and positive attitude to deliver high-quality support while meeting all performance goals.
Experience
Email/Chat Support at Concentrix (2024-05 – Present)
Managed high-volume inquiries and professionalism. Provided efficient solutions to client issues while maintaining service quality standards.
Customer Service Rep. at Inspiro (2024-04 – 2024-05)
Assisted customers with account inquiries and service concerns. Developed foundational skills in email/call handling and problem-solving.
Service Crew at Rice in a Box (2014-10 – 2015-03)
- Greeting customers warmly and assisting them with menu or product inquiries.
- Taking orders accurately and processing payments via Point of Sale (POS) systems or cash registers.
Service Crew at Rice in a Box (2018-06 – 2019-02)
- Greeting customers warmly and assisting them with menu or product inquiries.
- Taking orders accurately and processing payments via Point of Sale (POS) systems or cash registers.
Production Assistant at Fiberworld Inc. (2014-04 – 2014-08)
Operating machinery or manual tools to assemble components or finish products.
Education
Undergraduate in Hotel and Restaurant Services – Emmanuel John Institute of Science and Technology (2012-01 – 2013-01)
– Valenzuela National High School (2008-01 – 2012-01)
