Benedicto Suarez

Customer service focused with 6 years of successful experience in Customer Support, Technical Support and Inbound/Outbound Sales. Highly adept in systems analysis, diagnostics, troubleshooting and conflict resolution Critical thinker who addresses customers support issues quickly and consistently meets performance standards. Level-headed and calm in stressful situations with well-developed skills. Works well in team environments and displays a strong work ethic.

Technical Support (Voice/Chat) - Quantrics Enterprises Inc. - Almeda Highway, Roxas Avenue, Brgy. Triangulo, Naga City, 4400 Camarines Sur

(2024-04 - 2026-11)

• Provide assistance to Field Tech. and agents in regard to assignments and provisioning of services primarily POTS thru calls and chats.
• Provide assistance and resolution of tickets send in by technician via chat by making sure it is programmed properly in the system.
• Assist Technician and agents that features of services are properly programmed in the system like voicemail, call display and call waiting.
• Trouble shooting of No dialtone, no incoming calls, missing assignment, missing features and activation of phone service.

Home-Based Sales Phone Consultant (Contractual) - Lawn Starters - 814 San Jacinto Blvd #200 Austin, TX 78701

(2023-06 - 2023-11)

• Receives inbound and outbound calls from customers who is in need of lawn care like mowing.
• Educating our customers with our services, lawn care platform, matching lawn care professionals w/ them, provide job estimates, and successfully book and upsell customers for recurring services.
• Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
• Processing payment via phone through major credit or debit card using stripe system.
• Resolves issues remotely (primarily) or onsite (as needed) Assisting our customers with other concerns like special request/instructions, feedback, online account, promo codes, and complaints by connecting them to the right department.
• Making sure that customer satisfactions are met by going the extra mile in educating and empowerment of customers.

Home-Based Outbound Sales Agent (Independent Contractor) - Linked Helpers - 3402 North Walnut Rd. Spc#65 Las Vegas, NV 89115

(2022-03 - 2023-06)

• Make outbound calls to potential clients
• Introduce our products/services to potential clients
• Generate leads and set up appointments for our sales team
• Update customer information in our CRM system
• Meet daily and weekly call quotas
• Also conduct surveys in different State

CSR | Billing Specialist | - IQOR - 6F SM Annex, Sta. Rosa City

(2018-05 - 2019-01)

• Provide assistance to our customers in regard to their billing and service queries.
• Offering new products, right sizing of TV packages, and also adding promotions.
• Assist the customer in managing their online accounts which include signing up, security, change of username and password, cancellation, activation, payments, communications through email, and adding/removing of products.
• Walkthrough customers in the enrollment of their accounts for auto-pay and changing/updating of bank information online.
• Making sure that customer satisfactions are met by going the extra mile in educating and empowerment of customer

Driver/Sales Agent - Al Safwa Air and Sea Freights Balikbayan Boxes - UAE, Dubai

(2007-07 - 2008-01)

• Logistics & Freight: Air/Sea Cargo Documentation, Door-to-Door Delivery, Cargo Consolidation, Inventory Tracking, LCL Shipment Handling.
• Sales & Service: Customer Acquisition, Client Relationship Management, Sales Forecasting, Customer Support, Problem Resolution.
• Provided shipping quotes for air and sea cargo, educating customers on pricing and cargo restrictions.
• Maintained detailed customer databases to follow up on repeat shipments.
• Drives a Van to deliver, book and pickup boxes/cargo in Dubai, Sharjah, Ajman, Ras Al Khaimah, and Fujairah
• Booking & Pickup: Freight forwarder collects the cargo or accepts it at a warehouse.

AB - History - University of the Philippines, Diliman Campus, Quezon City (2001)