Catherine Joy Sarmiento
Virtual Assistant / Chatter
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Experience
Administrative Virtual Assistant (WFH) at GF LEADS | MASTER PLUMBER (2024-05 – 2026-01)
Improved client support process and claim processing efficiency through better coordination and organization
- Improved client support process by initiating three-way calls with homeowners and insurance companies, enabling clients to open claims faster and more confidently
- Redesigned the tracking system by creating detailed spreadsheets that separated claim stages, providing clearer visibility on progress and status updates
- Accelerated claim processing by over 66%, increasing completed claim statuses from 6 to more than 10 per week through efficient follow-ups and better organization
- Strengthened client relationships by handling inquiries and complaints directly, ensuring quick resolution and higher customer satisfaction
Prior Authorization Specialist at BUWELO EXACT STAR (2022-10 – 2024-02)
Tracked and monitored prior authorization requests and coordinated with insurance companies and doctor's offices
- Regularly tracked and monitored the status of submitted prior authorization requests
- Coordinated with insurance companies and the doctor's office about updates on prior authorization and resolved any pending issues
- Documented all communication in tracking records
Customer Service Representative at TELEPERFORMANCE (2020-11 – 2022-09)
Provided customer support for billing, product information, troubleshooting, and sales
- Served as the first point of contact for customers
- Assist customers with billing, product info, troubleshooting, and general questions
- Helped customers with purchases and promoted products or services when appropriate
Education
Bachelor of Science in Business Administration in Financial Management (BSBA – FM) – Gordon College (2021 – 2025)
Senior High School in Accountancy, Business, and Management – Mondriaan Aura College (SHS) (2019 – 2021)
