Celeste Soltones
Detail-oriented and hardworking individual with solid experience in team leadership, administrative support, customer relations and data management
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About
Detail-oriented and hardworking individual with solid experience in team leadership, administrative support, customer relations and data management. Demonstrates reliability, adaptability and commitment to excellence in carrying out responsibilities. Motivated to apply skills and dedication to contribute effectively to organizational success.
Experience
On The Job Training - Customer Service Representative at Convergys (2018-04 – 2018-05)
- Answered a variety of inbound customer calls and provided appropriate assistance.
- Resolved account-related issues for international customers.
- Processed customer orders, payments, and service requests accurately.
- Updated and maintained customer account information in the system.
- Handled irate customers with patience and professionalism, ensuring their concerns were addressed.
- Adapted to new technologies and processes implemented by the company.
Loan Officer at CCT Credit Coop. (2019-04 – 2020-11)
- Evaluated loan applications and communicated with clients regarding requirements.
- Recommended approval or rejection of loan requests based on assessment.
- Maintained loan files, monitored accounts, and ensured accurate records.
- Met with members to discuss loan terms, status, and transitions.
- Scheduled, tracked, and monitored payments and account activities.
- Collected and deposited cash payments securely and on time.
Encoder/Office staff at Creamy Creamline Ice Cream (2021-06 – 2022-03)
- Operated and updated office systems; encoded reports and documents.
- Answered customer inquiries and calls professionally.
- Received, recorded, and maintained office files and records.
- Prepared weekly reports and assisted in meetings with management.
Section Head at Alturas mall (2022-06 – 2024-03)
- Supervised department operations and monitored staff performance.
- Assigned tasks, prepared schedules, and conducted team meetings.
- Ensured product quality, compliance, and proper store delivery.
- Assisted customer concerns and maintained good relationships.
- Prepared and submitted reports as required.
On The Job Training - Baking at Merlie's Bakeshop (2025-06 – 2025-06)
- Assisted in baking bread, pastries, and cakes following standard recipes.
- Prepared ingredients and ensured cleanliness of baking equipment and work area.
- Helped in decorating cakes and packaging baked products.
- Monitored product quality and assisted in maintaining food safety standards.
- Supported daily production needs and coordinated with the baking team.
ESL Teacher at 51Talk (Online Platform) (2026-03 – Present)
- Teaching English to kids and adult learners
- Maintaining punctuality and proper time management during classes
- Preparing lesson materials and activities
- Creating a positive and engaging learning environment
- Assisting students with pronunciation, grammar, and vocabulary development
- Encouraging students to improve speaking, reading, and listening skills
- Adapting teaching methods based on students' learning levels
- Monitoring student participation and attendance
- Providing feedback and correction to students
Education
Bachelor Of Science in Computer Science – Bohol Island State University Calape Campus (2018 – 2019)
– Salus Institute of Technology (2011 – 2012)
– Guiwanon Elementary School (2008 – 2009)
Bread and Pastry Production NCII – TESDA TUBIGON (2025-03 – 2025-05)
