Virtual Assistant (VA) at AIRSTAFFS BACK-OFFICE OPERATION SERVICES (2018-04 – 2026-04)
Provided virtual administrative and technical support to employees and management in the United States.
- Assisted with daily administrative tasks, data entry, documentation, and online coordination.
- Supported the recruitment process, including interviewing, onboarding, and training new employees.
- Guided and assisted team members in improving productivity, work quality, and overall performance.
- Provided technical assistance and troubleshooting for employees encountering work-related issues.
- Maintained accurate records, monitored assigned tasks, and ensured timely completion of daily responsibilities.
- Communicated with team members through online platforms, email, and other communication tools.
- Assisted management with various back-office and operational support tasks as needed.
- Worked independently in a remote/virtual work environment, managing multiple tasks while meeting deadlines.
Telco Back Office Support at FIRSTSOURCE SOLUTION LIMITED (2015-01 – 2018-12)
Provided remote administrative and operational support for US-based telecommunications client.
- Process service orders including new activations, upgrades, disconnections, and number porting.
- Process customer application, service request, and account updates.
- Handle data entry, validation, and maintain customer records.
- Coordinate with field technician and other department for service activiation and issue resolution.
- Monitor service orders.
- Prepare reports, documentation, and daily activity log.
- Communicate professionally via email, chat, and ticketing systems with US clients and teams.
Board of Director - Auditor at Pagsinag Place Northeast Homeowners Association (PPNEHOA) (2025-11 – Present)
- Organizing community programs and activites.
- Support implementation of HOA policies and projects.
- Promote cooperation and unity among residents.
PWD Coordinator at PPNE PWD Organization (2026-02 – Present)
- Assist in organizing meetings and programs for PWD members.
- Help facilitate registration and processing of PWD-related services (e.g., Digital ID).
- Promote awareness and inclusivity for Persons with Disabilities.
- Coordinate with local government and community leaders.
Overseer at PPNE Senior Citizen Committee (2025-11 – Present)
Overseer at PPNE Health Committee (2025-11 – Present)
Overseer at PPNE Maintenance Committee (2025-11 – Present)
