Chevron Bedaure

Dynamic and customer-focused Customer Support Representative with over nine years of experience in Sales, Billing, Technical Support, Retention, Escalations, and Customer Service. Proven track record of driving customer satisfaction and loyalty through empathetic communication, solution-oriented service, and product knowledge. Strong background in multichannel support, including voice, email, and chat. Technically proficient with a foundation in IT, software development, and multimedia editing.

Customer Support Representative at IQOR

• Sprint: CSR/TSR, Sales & Outbound Support 1-800-Flowers
• Email Support, Sales & Customer Service
• Metro by T-Mobile: Technical & Billing Support
• Zotec: Medical Billing and Insurance Customer Support

Customer Support Representative T2 at Panasiatic Solutions

• Assisting account escalations and complex customer inquiries

Customer Support Representative / Retention at Transcom Worldwide

• Handling customer complaints and escalations aiming high resolution rates
• Exceeding sales conversion targets and improved customer loyalty metrics

General VA / Executive Assistant at WDC International LLC

Virtual Assistant – Real Estate & Insurance Sector

• Provides multi-channel support services with a focus on B2B customer relations
• Managing schedules and follow-ups for various clients in a virtual setting
• Email / VM Responses / Appointment Setter / Insurance Eligibility Verifier

Machine Technician at Channel Tech Bacolod

• ATM Maintenance Support

Virtual Assistant – Real Estate & Insurance Sector at Freelancer

• Provide supports for coding projects and administrative tasks for real estate and insurance clients
• Managed CRM, data entry, and calendar coordination

Diploma in Information Technology – STI West Negros University

BSCoE in Computer Engineering – University of St. La Salle

BSCS in Computer Science – University of St. La Salle