Chantel Joy Perez

Administrative and Operations Professional with 10+ years of experience supporting business operations, customer service, hospitality, reservations, documentation, and administrative coordination. Proven ability to manage schedules, maintain accurate records, streamline workflows, and support day-to-day business operations in fast-paced environments. Experienced in CRM systems, property management platforms, guest communications, remote administrative support, and basic social media coordination.

Recognized for strong organizational skills, attention to detail, and delivering exceptional customer experiences.

Co-Owner / Business Manager - Kokok's Chicken Bagnet

(2018-06 - 2026-06)

Managed day-to-day business operations, customer communications, scheduling, and administrative processes. Maintained business records, transaction tracking, and documentation systems with high accuracy. Coordinated supplier communications, inventory monitoring, and operational workflows. Managed customer inquiries, concerns, and follow-up communications professionally. Developed organized filing and documentation systems to improve operational efficiency.

• Successfully managed business operations and administrative functions for 8 years.
• Maintained organized documentation and transaction records supporting daily operations and customer service.
• Streamlined internal workflows and reporting processes to improve operational efficiency.

Real Estate Administrative Assistant / Property Sales Agent (Part-Time) - 803 Realty Development Corporation

(2024-07 - 2026-05)

Coordinated appointments, schedules, client meetings, and follow-up communications. Assisted with preparation of contracts, sales documents, and transaction requirements. Maintained organized digital records and confidential client information. Supported administrative processes throughout the sales cycle.

• Recognized as Top 2 Sales Agent based on property sales performance.
• Supported multiple client transactions while ensuring accurate documentation and compliance requirements.

Front Office Supervisor - Xenia Hotel - Clark Freeport Zone, Pampanga

(2016-06 - 2018-01)

Supervised daily front office operations and administrative workflows. Managed reservations, reports, billing records, and operational documentation. Coordinated with multiple departments to ensure smooth guest experiences. Handled escalations and guest concerns professionally.

• Maintained accurate operational reports and documentation supporting efficient front office operations.
• Contributed to positive guest experiences through effective service recovery and issue resolution.

Front Office Agent | Reservation Agent | Customer Service Representative - Fontana Leisure Parks - Clark Freeport Zone, Pampanga

(2013-06 - 2016-05)

Managed reservation inquiries, bookings, and customer communications. Maintained accurate reservation records and booking documentation. Assisted guests before, during, and after reservations. Provided customer support and issue resolution.

• Awarded Employee of the Month (February 2016) for delivering exceptional customer service, professionalism, and guest satisfaction.
• Maintained accurate reservation records and customer information.
• Supported guest satisfaction through responsive communication and customer service.

Associate of Applied Science (AAS) - Hotel and Restaurant Management - Asian Institute of Science and Technology (2011)