Joeffry Quirante

Detail-oriented and customer-focused professional transitioning into a Virtual Assistant role. Experienced in handling customer inquiries, managing reservations, and providing administrative support in a fast-paced environment. Strong communication, organizational, and problem-solving skills with a commitment to delivering high-quality service and supporting business operations efficiently.

Luxury Sales and Services - IHG InterContinental Hotels Group

(2021-05)

• Assist hotel guests with reservations, specializing in IHG Luxury & Lifestyle brands, including Kimpton Hotels & Restaurants, InterContinental Hotels & Resorts, Regent Hotels, and Vignette Collection.
• Provide personalized service by recommending and promoting products and services that meet guest needs.
• Handle guest inquiries and complaints effectively, delivering timely resolutions to ensure customer satisfaction and encourage brand loyalty.

Customer Service Representative - eBay CVG / CNX Baguio - Baguio City, Philippines

(2016-06 - 2019-12)

• Supported eBay sellers with listing management, promotional item postings, and relisting through free listing campaigns.
• Advised store owners on optimization strategies to enhance visibility and drive revenue growth
• Resolved seller concerns by providing policy-compliant guidance on returns, reviews, and negative feedback management.

Customer Service Representative - DirecTV CVG / CNX Baguio - Baguio City, Philippines

(2013-03 - 2017-11)

• Addressed customer inquiries related to digital television services, improving satisfaction through timely and clear communication.
• Resolved technical issues related to digital TV services, improving customer experience through accurate troubleshooting.
• Upsell Tv programs and premium channels like HBO, Cinemax, Showtime, Starz, Pay Per Views and Movie Channels

Bachelor of Science - Computer Engineering - University of Baguio (1996-06 - 2002-03)

Secondary - St. Philomena's Academy (1992-06 - 1996-03)

Primary - Bulaoen West Elementary School (1986-06 - 1992-03)